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Dacota Freight Service Ltd

  1. Cranbrook
  2. Cranbrook Moving Company

Reviews, get directions and information for Dacota Freight Service Ltd

Address: 1474 Theatre Rd, Cranbrook, BC V1C 7G1, Canada
Phone: (250) 426-3808
State: British Columbia
County: East Kootenay
City: Cranbrook
Zip Code: V1C 7G1


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: dacota freight cranbrook, fedex ground cranbrook, ups cranbrook
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Reviews
You can't choose 0 stars, but thats my rating. This company delivered us a washer/dryer tower to our home and installed, it was purchased online through Costco. When the delivery people got here they were very unprofessional, were about 18-19 years old and did not look like they would be able to carry a machine this large into a house but somehow managed without any straps or anything. The one guy wasn't wearing a belt so we got to look directly at his crack the whole time, yuck. While they were moving it in, they ripped a huge chunk of our linoleum floor. This is a brand new home that was just moved into a week prior and the lino is continuous through our whole house. They weren't willing to take responsibility and for some reason were trying to put the blame on Costco when costco sent us a great appliance that works and we are happy with. The only thing Costco is at fault for is hiring this company to deliver its goods. We had to pay for guys to come and do a temp repair - 2 guys driving 3 hours each way to come and repair, wasn't cheap. We will eventually have to replace the flooring, the rip is in the worst spot if the washer ever overflows.
In the parking lot as I write this. The women at the front desk were extremely rude, refused to even look for my package, despite it saying online that it's at their building. They sent me to the other FedEx pickup in town, who were extremely helpful, called Dakota for me, and had them put my package aside. I came back, about 10min later and the woman tried to send me away again!!! My package was literally sitting on her desk, and she basically refused to help me. She finally handed me my package, and it's already been opened... Extremely rude, dismissive, and literally refused to do their job, made fun of my surname to my face several times. Really upsetting experience with these 2 women. Awful
The worst delivery company in Cranbrook. I rarely get my parcels when I'm suppose to. My last one was covered in oil as were the contents of my parcel. They are rude and unprofessional. Don't use them
If I could give minus stars, I would. This is the worst courier EVER. I don't even have a choice to not use their "service", because it is contracted through UPS as the local delivery. I had five parcels returned because they somehow thought we moved. Before they got the contract, I never had any problems with receiving my shipments with Purolater when they had the contract to deliver for UPS. I just received another notice today that yet another parcel was returned... I have contacted Dacota numerous times, and assured them we have not moved, yet the problems continue. I am losing business now because of them. Words cannot express my frustration and anger with this whole situation... and I'm an easy-going person who understands we can all make mistakes. . But this is ridiculous. It is my belief that Dacota should not be in business.
We use Dacota for most of our outgoing shipments and all of our FedEx express shipping. Never an issue. The lady who answers the phone is always pleasant, the drivers are nice and packages are always picked up and delivered without issue. Would recommend to anyone.
Dacota Freight always provides spectacular customer service even given the challenges of a very busy Christmas season. Throw in a Canada Post strike and Greyhound going out of business and this locally owned and operated freight company has been inundated with an immense volume of freight. Even with all of that, they keep a smile on their face and go above and beyond to try and make everyone happy and are working tirelessly to get us all of our packages on time! Kudos to you Dacota.
Horrible service, or to be more precise, no service. They advertise that they deliver to our area 6 minutes outside of Kimberley and the shipping is paid for door to door service but they refuse to come out here and insist on me driving an hour to pickup. Unfortunately they are the only courier to Kimberley for Fedex, UPS and Purolator. Canad Post is my favorite now.
Dacota has taken on the ups contract for this area unfortunately, and has reduced delivery service from packages arriving on time at my door in town, to a phone call pick-up-your-own-package service. Essentially, they seem to pocket the money for delivery and make you pick up your package instead. Your amazon prime account means nothing in cranbrook anymore. Purolator used to deliver ups packages fluidly in town for almost a decade before this giant step back in time happened.
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