Délice Royal

What a delightful Place. It’s my aunts favorite bakery in Orleans. I dropped by to pick up everyone’s favorite like chocolate croissants, almond croissants, and fruit tarts. All of them were fantastic and I’ll be happy to shop there again on my next visit to Canada.

My friend was a loyal customer until NOT due to a measly $12.43!!! I have personally tasted their Almond croissant and it is pretty good, but not worth the embarrassment they have caused my friend. My friend visits this bakery at least once or twice a week. She has been a repeat buyer and talks highly about this place. Today, she had issues with her bank, and the store does not accept credit cards. She asked to e-transfer them instead and I did that for her. We all know bank processing is different for every bank and sometimes can go up to 1 hour! I sent them proof that the transaction is processing. My friend asked if she can take the croissants and just leave her contact info incase it doesn’t go through since she always go back there anyways. The lady said NO and asked her to go back once the money has been deposited!!! My friend had to pick up her kid from school and had no choice. Although this was not my story, it is such a turn off I would never go in this restaurant that do not value and have no trust to their loyal customers at all!! TLDR: Ok food, terrible customer service, not worth going back to.

Several customers lining up outside with physical distancing in place. Several employees serving customers inside so not much of a wait to be served. Quite busy but the employees seemed very nice. The young fellow who served us was very courteous. The macarons are kept in a refrigerator---$10 for 4. The cakes are expensive but I suppose prices have gone up everywhere--$32 for a mango cake with a diameter of about 8 inches. Bought a mocha cake and a brownie with chocolate ganache--very tasty.

After seeing how highly reviewed this bakery is, we decided to try it out. Yesterday around 4:30 pm we purchased a coffee cake for our dad's birthday. 30$. Ok price for a good in store made cake. We cut up the cake for 4 adults and 2 children. Everyone, including the kids, had one bite and threw the rest out. I don't know if we got a bad one but it was not edible. We tried since it was a birthday cake, but even our dad, who eats anything as to not waste, couldn't eat it. Very disappointed will not be going back. Better off getting a grocery store cake.

Me and my family really like this bakery. The inside is cute, tiny, neat, and very welcoming. We got the cannoli, pecan pie, petit fours and Belgium bread. Each one were delicious. If you’re in the area I would definitely recommend going here and try a bunch some of their desserts.

Went to the place about 2 weeks ago - after some recommendations - it's mediocre at best - the girl helping me was really really nice but her superior or the person training her with the glasses was not helpful at all. The girl helping me was slow at everything, obviously new, but instead of the employees helping her, they were getting in her way, literally blocking her at some points to help the people behind me, telling her to pick up the pace. They literally helped 4-5 people after me while I was waiting to get a baguette and some pastries. 15 minutes just standing there. Lack of teamwork, weirdly competitive.

This used to be the best bakery in Orleans, they always had fresh bread in the morning. That is no longer the case. Today I bought old bread that was sold to me as fresh from today, and it was hard as a rock. Only good for making crumbs. Sadly, this is not the first time they sell completely dried baguettes. What happened to this bakery??

Super expensive. They sell a small frozen cake for 42$. They increased the price by 40% recently and reduced the size of their pastries at the same time! Very unfair combination. I love their pastries but I don’t go there because I don’t want to promote such a business culture!

For 28 years I have been a loyal and regular customer. We have celebrated family occasions with your amazing cakes, spent our Sunday mornings enjoying your croissants, danish, and cinnamon buns. Today is the last day I will be your customer. Today, standing in a line up in your store at 11:25 a.m. I've always been willing to stand in line at Easter and Christmas, you put your IDrive and Uber Eats orders ahead of the people who were right at your counter. Two overworked employees trying to serve the line with one of them constantly stopping to fulfill online orders. Your employee asked what I wanted, I told her, and suddenly she stopped helping me only to move to an online order. Added to the completely unacceptable customer service today you were "out of stock" on two cakes I asked for, and had no almond croissants or regular croissants on the shelves. In 28 years never have you ever been "out of stock" on two different cakes nor croissants at that time of the day. When I finally got service, the other girl had to go to the back twice to see if you had the cakes I wanted. On try three I got a cake I didn't particularly want but took because I'd had enough. When I asked if there were more croissants the girl looked at the shelf and said no there weren't any at the moment. But since I had the immense pleasure of standing there for so long, I saw trays of croissants they looked done being moved around by the bakers in the back. Apparently making three trips to the back for a cake was enough for your employee and she made no effort to check. I understand that Covid took a toll on your business for two years and that food costs are through the roof which is why I've continued to support you despite a big increase to the cost of your baked goods and decline in customer service. If your decision is to recoup lost business by moving to IDrive and Uber Eats, you MUST have the appropriate number of staff at the counter to deal with the people who are standing right in front of you. The day I see online orders be a priority over those at your counter is the day I stop being your customer.

Purchased a strawberry shortcake for a birthday party and it was amazing. The cake was so light, so fresh and sooo yummy. Everyone was asking me where I purchased it. Thank you Delice Royal for making my mom's birthday party a success!!!!