CVS

First and foremost, I'd like to say that not ALL the staffs in there are rude and unhelpful, i've met good ones who are really friendly and nice but there is one staff that I've black listed and her name is Jane. She's an older lady who's just not professional when it comes to customer service.'My bf went there 1st time last month, he had a few prescriptions but one of them has been stopped by the doc, so he told her that she's no longer taking that med. Apparently, she did not understood that, charged my bf 27 bucks for it and of course, my bf was partly at fault for not checking before he left, so he couldn't get his refund the next day. Today, I went back for his refills, "LUCKY" enough Jane was the cashier. There was a guy before me and she was all nice to him, when it came to me, she started to look like she had to go, not sure where but just had to go(Dinner? Toilet?). She brought me all the refills, while i was checking, one of them again was stopped by the docs, so i informed her. I also brought up that one med was missing from the list too. She had the look on her face, as if she's trying to tell me that i'm making her work life miserable. She then commented "This is gonna take longer than I thought" I did not take offence to that at first, until I started making payments for it. I had my bf's card and the machine was asking for a pin, i didn't have it so i started to text my bf, (there was no queue behind me) which she then dropped another annoyed comment "Oh, come on" My bf's card usually doesn't need one so i was a little lost when it prompted for one, but still, her impatience plus her smart mouth with the comments does not help make this transaction any more pleasant. I am a very neutral and easy going person and I'm not someone who complains about every little thing that goes wrong but my experience with her did piss me of a little. Of course, she closed her counter immediately after she was done with me, but the point is, i would rather have her redirect me to another line than to have to put up with her rude service just because she needs to leave. Fingers crossed that I won't see her again.
7 years ago (02-11-2017)

While this place can be busy and short staffed I'll always be thankful to the pharmacist at this location. My son was bitten by a mosquito two years ago and his face was so swollen I was worried. So I called his Dr. And they said to just wait for it to go down since he wasn't having any other problematic symptoms. So I went to CVS wondering if there was something they carried which could help him. The pharmacist helped us find a good antihistamine over the counter which helped him dramatically. I'll never stop being thankful for how helpful she was. I wish I got her name.
8 years ago (23-06-2017)

Rude and unhelpful staff. Did nothing to figure out an issue that should have been handled before alerting us medication was ready. Long wait and extremely unhappy with service.
7 years ago (30-08-2017)

Extremely slow service. Never has prescriptions ready on time, and representatives tend to get impatient and uptight.
7 years ago (06-09-2017)

I live 75 miles away from the CVS in Grand Forks. I am pleased that they call me with reminder messages when my prescriptions need to be refilled and that they will call the doctor's office to renew, if needed. Then, upon my request, they mail me the filled prescription without charge! Prices are the best I have found. Furthermore, I travel out-of-state in the winter months, and I am able to use the CVS pharmacies in AZ, & NM in person with no problem. A real boon because ND pharmacies can not ship prescriptions out of state. Also, I have found the pharmacists and technicians at the Grand Forks CVS to be courteous and helpful, both in person and on the phone.
8 years ago (10-10-2016)