Crowne Plaza

I'm pretty certain this hotel is being used for out of country quarantining, judging by the level of security that was on every floor still. The rooms were extremely small and ours was very unsanitary for a 10 month old to be down on the floor. The staff was great on check in. Hotel was new modern but very small rooms even by Toronto standards. We enjoyed the pool to ourselves in the mid-afternoon which was nice. The beds and pillows were comfortable. Rooms: Tiny rooms, not clean.

What a wonderful hotel! Had a layover stay Feb 24/2023 & it is very close to the airport with 24/7 shuttle service. Great restaurant with a bar area to enjoy a beverage & meal or snack in the evening after a long flight. Went for breakfast as well and the service & food was at a very high level. The staff working Saturday morning Feb 25 was the best service I have received in a long while. Food was exceptional as well as the service. Can’t say enough, what a pleasant experience. I highly recommend this hotel.

Excellent service! Our room wasn’t ready when we arrived Platinum so we were offered a coffee, our bags were stowed, we were given our room pass and went out. In our absence they delivered our luggage to our room. Rare touches in this day and age! In the morning people found their flights cancelled and there was a crowd waiting for the shuttle. They laid on 2 shuttles at 6:00am to make sure everyone got to the airport. Highly recommended.

Stayed here for an early morning flight. Room was nicely updated and the hotel felt modern and clean. The best part is they have an airport shuttle that leaves every 30 minutes, all day long. The price was the best in the area at the time, and there are many restaurants very close to the hotel, I did not try the one in the hotel.Rooms: 4/5

This was an excellent hotel with exceptional service. Nice restaurant/bar on the ground level, and a very spacious and clean lobby area. The view from the runway suites was awesome, the room had been recently renovated and was extremely clean. They also have a really nice and up to date pool area. If your in the Toronto area and need a hotel near the airport this your place.

We arrived here after a long trip in a blizzard to a nice comfy bed and impeccably clean space. They were accommodating with a late check out given our late arrival at 3am. This is the second time we have stayed before or after a trip and we're quite happy. My only constructive criticism is regarding the airport shuttle. They were wonderfully prompt with airport pickup and friendly, but they crammed a bunch of us with lots of luggage inside the bus then picked up a large group of 12 people from a different location who were going to the airport BEFORE dropping off our group to the hotel. It was a crush of people and bags we had to push through to get off the bus. These 2 points were only a couple minutes apart so I think the driver could have easily dropped off our group first before picking up the large outbound group or at least instructed us to sit at the front of the bus. It would have avoided some stress and confusion. Otherwise very pleased with our experience.

We stayed at the beginning and end of our trip, using the park and fly option. The shuttle to and from the airport was appreciated. The beds were comfortable and we had great nights' sleeps. When we arrived back from our trip, at midnight, they gave us treat bags. This was MOST appreciated as we had not had dinner and the restaurant was closed. A nice touch. We will definitely stay here again.