Cross Creek Self Storage of South Haven

Connie in the on-site office is lovely, but dealing with the main management office is pathetic. Slow, inconsistent communications, and staffers who blame you for their being out of the office on vacations leaving no-one to notify you of a problem. "Its not their fault" but they're happy to tack on a fee after "repeatedly trying to reach you" at the one mis-transcribed phone number despite having your address and email available. Offensive, shameless shrugging-off of any accountability for the management of the customer service and financial records. If I didn't hate moving boxes as much as I do, I'd move out of this option today! to one of the handful of nearby competitors. Courtesy counts for ALOT and lack of it from someone sitting behind a desk and phone- is just not acceptable.
7 years ago (21-09-2017)

Facility is very clean, easy payment system, great security on sight
7 years ago (23-10-2017)