Cowboy Creek Lodge

AWESOME!!!! Like a real old time western town. Outdoorsy ( bonfire pits, lots of walkways 20 acres, pond in back)but hotel rooms are clean... Very clean... Well decorated to fit the atmosphere. I cant wait to check it out in the summer. Staff-great people to work with. Super friendly!
8 years ago (19-02-2017)

Helpful and accommodating staff. The rooms were cozy and the beds were comfortable
8 years ago (30-09-2017)

Don't give them your money! Ok. First of all, the new owners are complete cowards that try to hide their mistakes. I was part of a 10-family reservation for this August 2017. We have visited the resort 2 previous times with the previous owners and had a wonderful experience in both instances. We were super excited about our upcoming trip when two months before our scheduled (and 1/2 paid for) trip, we get a call that our reservation is being cancelled because they double booked our weekend. Ok, we all make mistakes. The problem and tragedy occurs when someone makes a mistake and doesn't have the common decency, business ethic or moral to admit the mistake and work to make up for it. We were told that the weekend rate is now significantly increased under the new ownership and I feel 100% confident that we were bumped because another group was charged more and the greed of money was more important than honoring a reservation that was made and partially paid for 10 months prior. So we repeatedly requested to speak with the new owners and they have refused to contact us and instead have forced a gal who I assume to be office staff (Elizabeth) to talk to us and try to smooth things over. Problem is, Elizabeth can't make things right. She is not the owner and although she tried, she was put in an awful situation, again, by the owners who should have been courageous enough to handle it personally. So wee turned to facebook and wrote reviews regarding how we were treated on the Stagecoach stop page. What did the new owners do? Remove the reviews option from the page and block us from posting comments on the wall. Again, cowards who hide. Just know, these are the people you are handing your hard earned money if you go to this resort. They have no respect or decency to own up to a mistake they made and truly work to make it right. Might want to have a back up plan in case they find someone willing to pay more for your weekend because you'll be out of luck just as the 10 families like us are. The new owners should truly be ashamed of the way this was handled or rather, NOT handled.
8 years ago (27-06-2017)

I have made several attempts to speak with the owners of this bussiness in an attempt to get some sort of answers as to why they cancelled reservations I made for 10 families almost 10 months ago? Our reservations were starting Aug 11th and they waited till Mid June to contact me to cancel! Was told they double booked, however I made reservations in Sept of 2016 and they did not buy the company till November, therefore my reservation should be honored as it was made long before they owned the bussiness. However I was informed they now charge much more than what we booked for, so Im pretty sure thats why we got bumped! They have showed no compassion or remorse in ruining our trip, even made a pronise to refund our $1000 deposit on an certain date and didn't follow through on that promise either! They offered no compensation for our loss and have even removed my review from their Facebook page. I have given them every opportunity to try and make this right in some way but have been blatantly disrespected! Please consider who you are handing your money to if you ever think to visit the Cowboy Creek Lodge, I urge you to take your bussiness elsewhere! I know I will never be back! Its too bad, these new owners have no values to do whats right!
8 years ago (27-06-2017)

Very nice accommodations
8 years ago (17-07-2017)