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Comox Fireplace & Patio

  1. Courtenay
  2. Courtenay Furniture Store

Reviews, get directions and information for Comox Fireplace & Patio

Comox Fireplace & Patio

About

Exclusive selection of premium quality fireplaces, stoves, inserts, hot tubs, swimming pools, BBQs & patio furniture all backed by the Warm Fuzzy Guarantee - 3 month no hassle exchange & 3 year parts & labour warranty!



"Come visit the largest showroom on North Vancouver island! A large display of wood & gas fireplaces, inserts and freestanding stoves coupled with a huge display of hot tubs, high quality durable patio furniture and BBQ's. Come visit Comox Fireplace & Patio!"
Address: 4911 N Island Hwy, Courtenay, BC V9N 5Y9, Canada
Phone: (250) 338-8522
State: British Columbia
County: Comox Valley
City: Courtenay
Zip Code: V9N 5Y9


Opening Hours

Monday: Closed
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
Nice to see a business doing their best to keep us all well with their mask policy. I also appreciated the quick responsive service for fireplace problem from staff person, Kylie - thanks.
Purchased and had them install our gas fireplace 4 yrs ago. We had a couple warranty concerns off the trot, but Tommy the owner, was patient and followed through to insure we were happy with the results. Fast forward to 2022, their customer service has remained high! Friendly and knowledgable staff!
From the moment we walked in the door we felt nothing but fantastic customer service, knowledge, and delivery of a great propane fireplace. We enjoy the warmth so much. Thank you all there for a happy experience would recommend to anyone.
You are the only business in the entire comox valley that requires you to wear a mask to shop at your store. Like your most recent review, I showed up ready to buy a patio set, bbq, and fireplace easily 3-5k, but was turned away for refusing to wear a mask. Im sorry that your staff got sick, but this is ridiculous. I will happily drive to Campbell River. All of the best
Was going to drop 5k on a new fire place until I walked through the front door and was bombarded with droconian store policies for masks, directional arrows & plexiglass. You're absolutely right, the arrows on your store floor save my life. The virus didn't know how to move around the 3x3 plexiglass at the front entrance of your store. Thank you for being so vigilant. Keep up the great work.
Purchased a hot tub and has been good service. Delivery was smooth and answered all our questions.
These guys went above and beyond to deliver our new hot tub during a snow blizzard last month. They totally stood behind their product. When an item didn’t work they pulled out all the stops to get a replacement part in time for Christmas. Even though Denise who incidentally is an amazing resource for anything hot tub related! was running the campaign, everyone we spoke to at the store was more than helpful and we really felt they cared. We’ve been relying on their great service since we bought our first hot tub from them 13 years ago. Can’t recommend them highly enough.
The installers were amazing. They were very friendly, clean and knowledgeable. The job was done so quick. Estimate was very close & actually came in a little under budget.
We had been dealing with a different fireplace store and we very unhappy with the service we had received so we turned to Comox Fireplace. They have been very helpful and accommodating, successfully resolving our issues. Highly recommend.
Went here with a friend to ask for help with his hot tub that was bought from this establishment. The hot tub had a leak and he was asking for a service technician to investigate what was causing the leak. He was told the technicians were booked solid and they could not help him. After much enquiry the gentleman suggested that he bring in his hot tub. A bit of an inconvenience if you ask me. I'm sure he can throw it in the back of his SUV. Who in their right mind would have to bring their hot tub back to the store they bought it from? Why would you buy something from an establishment that won't stand behind their product or even give you the time of day. I was only a spectator and was appalled by the 5 employees standing around chatting to themselves and listening to the very little help that my friend was receiving. Being a business owner myself, I couldn't imagine any of my employees treating someone with so little effort. I was embarrassed for them. I myself have purchased 2 fireplaces from this store in the past and didn't have any issues. Is this the new way to treat customers? Because if it is, I will be spending my hard-earned money elsewhere and NOT be recommending this place to anyone. If I could give it less than 1 star I would. WORST CUSTOMER SERVICE EVER!
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Comox Fireplace & Patio map

Directions to Comox Fireplace & Patio with public transportation

N Island Hwy at Virginia Dr 360 meters
12
Island Hwy N at Virginia Dr 380 meters
12
Veteran's Memorial at Caledon 470 meters
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