Comfort Inn Val-d'Or

I stay there 2 days the rooms were cold same dirty carpet, staff were not friendly I pay for a pop with no receipts in return. Paid an extra 20 till I went to get my card no money in return. Then the clerk said go away before he called the police. While all this time asking for receipt cause once monies transfer into the other parties a receipt us acquired. I wasn't even paying the room I was there for an medical appointment but I was not of right marioty and no I don't drink. I don't want to hear your sorries or excuses ok manager what done is done can'tnbe undone

Rating: 3.5/5nnPros:n- Microwave in roomn- Good budget hoteln- Quiet & safe arean- Only $50 depositn- Friendly Staffn- Staff spoke English & FrenchnnCons:n- Bathroom fan not workingn- Shower head throws water in different directionsn- Pillows half the size of normal pillowsn- Table too big for chairn- Stink not checked for being cloggedn- Room had strange smelln- No elevator

Stayed here on January 7, 2025, downstair., It was very very cold room. The Heater didn’t work! Worst experience ever for me! I will never stay here ever again. All other Comfort inns are renovated but this one isn’t.

The location is awesome. However, the rooms smelt like cigarettes, they're were only cleaning once in the 5 days I was there and they only give you one room key that needed to re programmed every day. Wouldn't be a bad place for a fair price but not at $220 a night.

The hotel’s response to my original review is off the mark and doesn’t address the real issues I had during my stay. So I deleted that review because I want to now mention concerning details that I did not mention before because I felt assured that the hotel would address their inhospitable ways. Their reply to my past post indicated they wouldn’t. I have original review and their reply saved in case someone wants itnnInstead of owning up to how unprofessional the manager was, the response just seems to misunderstand or ignore what actually happened. From the moment the manager knocked on my door, her approach was unsettling. It wasn’t the polite knock you’d expect from a hotel staff member, this one felt authoritative right off the bat. It put me on edge, and I didn’t even open the door immediately because solely based on the knock, I wasn’t sure if they were friendly or not. When I did open it, the manager’s tone was immediately insistent instead of politely requesting, and instead of asking for my side of things, she immediately told me to go to her office with her. If I were managing, I’d have called the guest’s room first and kindly asked them to come to the front desk at their convenience, but that wasn’t the approach here.nnWhen she continued to act in this inhospitable manner, I asked her, “Why are you acting like this?” because I couldn’t comprehend why she would treat me in such a way. She suddenly took two steps towards me, literally crossing the doorway of the room, to come even closer to ask “why am I like this??” Her tone and body language felt way too aggressive, and I physically took a step back when she took those steps towards me. Her colleague was there too and didn’t say a word throughout the whole interaction. I made sure to look at her and point out that the manager’s behavior wasn’t right. Honestly, it felt like a public disagreement between strangers, not a professional interaction between a guest and hotel management.nnBefore posting my initial review, I mistakenly posted it on the Rouyn Comfort Inn location. Their response was professional and showed hospitality, a stark contrast to the reply I received here. The worker even provided a contact number, and once I realized I had posted at the wrong location, I called him, explained my mistake, and apologized. The Rouyn worker actually apologized to me for the way I was treated by the Val-d’Or Comfort Inn management. He was truly professional and hospitable.nnWhich makes the response from the hotel owner even more frustrating and frankly, baffling. They’re accusing me of telling another guest to move, which is completely untrue. My partner simply informed the guest that the parking space was taken, and there was no hostility involved. We never “demanded” anything. The parking situation itself was confusing because even the front desk wasn’t sure about the hotel’s parking policy. So how are we supposed to know what the “rules” were when the hotel didn’t even have a clear one in place?nnIn the end, this whole experience boils down to the manager’s unprofessional and confrontational behavior. Instead of trying to handle the issue calmly, it felt like she was more interested in asserting authority. When the hotel owner responded the way they did in my past post, it just confirmed that they weren’t addressing the real problem. I stand by my original review and am disappointed and honestly concerned that the hotel refused to take responsibility for how I was treated. I’m honestly concerned they will continue treating guests this way and especially worried about Indigenous patients who may be more vulnerable.