Cold Lake Chrysler

Terrible service dept. After 20 minutes and 2 different people they were finally able to quote me 200$ higher than the closest quotes in town. At least they've stayed consistent over the years. Definitively NOT recommend this service group, go to the Bonnyville dealership instead
7 years ago (16-10-2017)

Nice place, can be a bit of a wait if ppl are in from of you. Fix recall problem in an hr. Overall nice place, and cute blond gets them a full 5 stars
7 years ago (30-08-2017)

Not a fan. A while back i tried buying engine parts and was shown a 90 000$ truck to "solve all the world's problems" and to "meet" what ever woman I wanted in town. Was also almost billed $500 for topping up a/c when I did it for 60 from canadian tire... buyer beware
7 years ago (19-08-2017)

Unethical business practices. Haven't had a single positive experience with the Service Department. The following is why I now drive 40 mins to the next closest Chrysler. Called to inquire if my cracked tailpipe would be covered under Warranty to have it repaired/replaced. Was told "we're not sure, bring it in so we can see if it is". I bring it in and they take 30+ minutes looking at it and finally tell me it's not covered (which I'm fine with) but then presented me with a bill for approximately $45. "For what" I said, "well because the mechanic had to look at it". I politely refused to pay, as they were the ones who insisted on looking at it. I told them on the phone in great detail what the issue was and they could've easily walked to the parking lot and stuck their head under and saw for themselves, instead they tried to scam me for money. Months prior to this event I went in for an oil change and was told I needed to replace parts that were almost new. With all that said, the Parts department has always been a pleasure to deal with and I have no experience with the Sales department.
8 years ago (29-05-2017)

SHOULD BE ZERO STAR FOR THE SERVICE THEY PROVIDING TOOK 6 HRS FOR A SIMPLE OIL CHANGE AND DIAGNOSE. PLUS I NEED TO PAY $79.00 FOR THE DIAGNOSE ON A LESS THAN A YEAR NEW VEHICLE. MY VERY FIRST OIL CHANGE IN 3000 KM THEY REQUIRED ME A TIRE ROTATION (REALLY ON 3000 KM?) THESE DEALERSHIP IS MAKING MONEY ON SERVICES NOT NEEDED ON YOUR VEHICLE. THESE IS THE WORSE DEALERSHIP I KNOW. WILL GO TO EDMONTON ON NEXT SERVICE BETTER TO DRIVE THAN DEALING WITH THESE PEOPLE.
8 years ago (20-12-2016)