Reviews
This place is part of a small local chain in the Quebec City area. I had dinner a couple of times at a different location. I got a fair service and reasonable food at reasonable pricing. This is a beautiful large, new location, connected to the hotel I am staying at. Very convenient. It's Tuesday evening, 7:00 pm, and the place is about 30% full. Going in, I am placed to a table immediately. 10 minutes later a young male server is asking me if I order a drink. I get a juice. I get it reasonably fast. No straw in the glass. Another 10 minutes, the server shows up. I am excited, I order fish, I remember too late about the straw, and he disappears - forever. About 10 more minutes later, an other server wants to place a large order of "steak frites" on my table. He tries the next table and the next, then returns with the order to the kitchen. Maybe another customer got fed up withe waiting, and left. Another server brings wine to a group sitting beside my table. Nothing seems to be what was ordered, and the ladies are rolling their eyes in disgust. Wine goes back to the bar. I decide to leave at at the 50 minutes mark, and I do. Left my untouched juice on the table, and go to the hostess's desk, to let her know why I am leaving. Wait, look around, and around and around, and nobody comes to ask me what I want. And that's how I ended up eating two hot dogs, fries and a pop from Costco, across the street. Just came back from there and those dogs are really fighting in my stomach. My advice: before they seat you, ask for the waiting time (for the food). Then decide yourself if you want to stay, or not. If you don't see your food by the promised time, do what I did, leave and write a nice review.
1
7 years ago (08-11-2017)
Service was absolutely diabolical! Not sure if it's because we are not French speaking but the waitress checked on Every table around us (french speaking) several timeswhile, laughing, smiling and very attentive, while we sat there waiting to at least make eye contact to order another drink. Our food came out 1.5 hrs after we Sat down, the plate was hotter than the food! People were sat after us and served before us.
The food was good albeit not fresh/hot after sitting under the hot lights. We had French onion soup, lobster ravioli and crispy chicken. Had it not been dried out this would have been a higher rating.
The manager said this was because they had a new menu, not sure why that should have affected us the way or extent that it did. We were compensated for the horrible experience with no bill, so at least that was handled properly. The waitress I am sure was very pleasant if your French.
Over all good food but not a great experience.
2
7 years ago (24-09-2017)
I always like the food there. The waiters are always nice to me and my order is always correct. The menu change from time to time so it's really nice to have something new on the menu. You can eat breakfast until 14 o'clock.
5
7 years ago (22-12-2017)
Fantastic service, amazing grace towards a horrible French speaker as myself and great food. The famous seafood pot pie is famous for a reason, it is delicious!
5
7 years ago (02-11-2017)
Great food and service. We return here each time we pass through. Never disappointed.
5
7 years ago (10-09-2017)