Citizens Bank Supermarket Branch

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"At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender."

Address: 940 W Boylston St, Worcester, MA 01606, USA

Phone: (508) 853-3602

Website

State: Massachusetts

County: Worcester County

City: Burncoat

Zip Code: 01606

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Reviews

In March 2020 I was charged a $37.00 penalty for an overdraft of my checking account. I overdrew $120. I live totally on social security. My job driving for Uber had completely dried up. It took me some days to get my account squared away. I was shocked to see that every 3 days an additional $30 was tacked on to my balance due. That raised the penalty for overdraft to $127.00. This seemed just like piling on to me. It made me angry. When I went to speak to the manager at the West Boylston office about the additional fees I was told there was nothing they could do except forgive the original overdraft payment of $37.00.  I ended up paying the bank $90 in penalties for a $120 overdraft. On Citizen's Bank's COVID 19 webpage in big letters: “Ready to get through this together”. In my opinion they did not live up to that pledge.

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