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Cineplex Entertainment

  1. Toronto
  2. Downsview Movie Theater

Reviews, get directions and information for Cineplex Entertainment

Address: 1700 Wilson Ave, North York, ON M3L 1B2, Canada
Phone: (416) 249-7840
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M3L 1B2


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Reviews
Just got off a call with customer service and I wont blame their policies but their customer service at 8am in the morning was very poor. I would ask different questions but I would receive a block of text which was repeated another 2 times after 1st one throughout my questions.
VIP is the best. All good
I was told I'd receive a call after 5pm to confirm a bday party I had booked a few weeks ago. That call has yet to come and it's now approaching 9pm here. I've been trying to reach the Vaughan location for almost 2 hours now and not a single person has bothered to pick up the phone!! Now, seats for our movie are filling up quickly, I have a girlfriend who's freaking out, and her daughter is about to have her birthday party ruined. This is unacceptable!! Worst customer service ever. We're planning on just cancelling the party altogether! -_-
Do NOT get a job at all at this place. This is the head office of Cineplex Entertainment and their hiring process and their training is trash. I was let go there because "I was not the best fit." Well it was because their training is bad and they don't tell you that there are spots available. Their processes are trash as well as how this was organized. And the employees there suck too. All in all. DO NOT WORK AT GUEST SERVICES. The position is GARBAGE.
Guys. No one likes 3D movies. You know it, I know it, even Stevie Wonder knows it. I understand you are in it to make money but if you could maybe get creative instead of just charging a premium on 90% of your showings it would be greatly appreciated. Signed, - Someone who really really dislikes 3D movies
I was at the cineplex on 795 Paramount Dr, Stoney Creek, ON around 12:27pm Nov.17. I went to the counter and wanted to add more money to my current gift card. The attendant asked Laura the Assistant Manager on how to do that. Laura replied back and said that the gift card needs to be emptied in order to add more money. Which i believe to know that is incorrect. So Laura wasn't able to help me, so i thought i go to another of their workers and came across Sukhbir, and i mentioned to him that what i was facing. Sukhbir was surprised on how that i wasn't able to add more money to a gift card. I asked Sukhbir if there is a higher manager i can speak to regarding this matter. He pointed me out to Ryan manager higher up i explained to Ryan my situation and he said immediately that it can be done. Ryan and i went to the front counter where Laura was working and Ryan asked on my behalf the same question, Laura repeatedly said that i cannot add more money to a current gift card unless its empty. Ryan said "lets just try" and Laura entered it on the till, and what do you know! it worked!, I said right away, "you all learned something today"..Something simple as adding more money to a gift card should not have taken so much of my time and headache. Laura so called assistant manager needs to be retrained and a refresher on customer service.. Thanks to Ryan for at least trying and getting it done. Also thanks to Sukhbir for his kindness.
This company is run by dolts
Too many commercials. Sure, run 30 minutes of commercials before scheduled start time....that's fine, but then another 20 minutes after scheduled time? Sorry, I'm done with cineplex and silver city. I was enraged, the whole theatre was enraged. Destroyed the movie before it even started.
I love going to the Theatre and Cineplex Entertainment owns many of the theatres. They are very good at getting films that I like to watch. - A Richard Trus review
Your Zendesk doesn't work. Please fix it.....
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