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Chit Chats

  1. Richmond
  2. Richmond Shipping Centres
  3. Richmond Couriers & Delivery Services

Reviews, get directions and information for Chit Chats

Chit Chats
"Chit Chats helps Canadian entrepreneurs live their dreams by drastically reducing shipping costs as much as 74%. Find fully tracked, low-cost postage rates through our easy-to-use platform and connect your online store with our seamless integrations.We are a 100% Canadian-owned and operated company committed to helping Canadian ecommerce businesses grow. Our shipping solutions help you save on postage costs while you print postage at home with no monthly fees. Plus our affordable Chit Chats Insurance protects your shipments for less, giving you peace of mind. Sign up today for free."
Address: 2125-21331 Gordon Way , Richmond V6W 1J9, BC, CA
Phone: (604) 285-3607
State: BC
City: Richmond
Zip Code: V6W 1J9


Opening Hours

Monday: 09:30-20:00
Tuesday: 09:30-17:00
Wednesday: 09:30-17:00
Thursday: 09:30-20:00
Friday: 09:30-17:00

Update Info

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Reviews
This company refuses to listen to its customers and recipients whenever they ask to remove or to avoid putting the “Do Not Safe Drop” label on the packages being sent through them. As someone whose nearest Canada Post Office is more than two kilometres away and has to go uphill and downhill to pick up the packages because no one is at home most of the time when the delivery is attempted, I find it taxing to have to report this situation to them for almost every single month and for them to shrug this off as not a serious issue. People should have the right to exercise their Right to Autonomy when it comes to these matters.
Horribly slow. Still waiting for a package on Dec 7 that had an ETA of Nov 30. Zero updates provided and no way to track. Your package disappears into a black hole without any updates until they pass it along to another carrier such as Canada Post etc. My package arrived at their sorting centre on Nov 28 according to Shop app, even though the seller small business trying to save $ on shipping sent me an automatic confirmation saying they gave it to Chit Chats on Nov 23 which means it took 5 whole days for Chit Chats to enter my pkg into their database? Then my package sat in their warehouse for a further 5 days before it went anywhere. 2 weeks from the day it shipped and still waiting…at least Canada Post now has it. That is the only reason I received an update.
Chit Chats is great, without their cheaper shipping rates Canadian small business entrepreneurs would find it much more difficult to do business with the rates that Canada post charges. This Chit Chats has extended hours, making it one of the better drop off locations.
Horrible customer service. Customer support behaves you like they are your boss, not that you are their client. They also don't support amazon anymore which causes incredible extra work. I recommend staying away from this company.
Gotta love reading all those reviews saying that "Chit Chats sucks", " go with Stallion Express instead" directly coming from Stallion...Chit Chats has been there for years and has helped thousands of Canadians e-commerce sellers, me included. I never had any issue with my packages, or only minor ones, and customer service was always here to help. No hidden charges, no "oh but you weighted wrong" and I've always been treated as an important customer. I use their integration on Etsy and it's very convenient, I just wish that Chit Chats would be part of the basic shipping options there, it would make my life even better!
I have visited Chitchats Richmond countless times in 2020 and 2021. Service was amazing and we had no issues coming here when the old employees were still here. Unfortunately, we ran into a bunch of problems as there were weight discrepancies with our packages, which yes, indeed was our problem as I did not weigh them correctly. I took the packages back and redid all of the scaling with a shipment scale and took them back. The manager told his staff to weigh it again and apparently it was incorrect again, so I had to take them all back. After taking them back home, the shipments were all correct. I then called the manager and explained to him that his employee read the scale wrong as there was no way all of them are wrong again. But he denied it and continued to say that he weighed the packages himself. He is rude through the phone and I was already super apologetic about the issues I have caused for not weighing the packages in the first place. The return process is also horrible as they NEVER process returns until I ask about them after 2 months. Even then, I am left waiting there for an hour for them to look for the package. I had then switched couriers to stallion express, a cheaper and better customer service alternative than chit chats.
US shipments are always fast and seamless. Canadian ones even it’s 3/4 days slower than Canada post but you can save 50%. Best part is everyone is so helpful and nice. Always welcome us with a smile and go out of their way to answer questions.
Can't say enough good things about these people and the company! I was with the Richmond office since they started a few years ago, and I never had a thought to change to other shipping company. The staff are all very kind and knowledgable. I have been working with Felipe since last year, and he helped a great deal with our shippinng and made sure everything is done properly and smoothly. If you need to ship to US or within Canada, you definitely want to call them first. The process is fast and easy, and you will be surprised how much $$ and trouble it will save you. It is just an awesome company! !
Things are very challenging for small businesses including shipping especially these days.. I don’t even know where to start on how amazing this chit chats location is!! Richmond Phillip manager specifically has gone above and beyond what I would ever expect from him. I have been processing orders, All night at times to get out packages to our customers and unfortunately errors keep coming up. The manager has been able to locate our packages, correct the errors and navigate me on how to get our parcel to it’s destination. It’s so hard to get a hold of anyone right now including chitchats CS, and I have been able to call him TWICE regarding 2 packages, when I was expecting to be told I was out of luck. Go to Richmond!! best location, best service, best people and customer service is definitely top priority to this team! Thank you so so much for your help.. it’s already been such a tough year for all of us.
If there is the option of 0 star, I would put that. This company is a fraud! It has been a month since I placed an shipment and it’s been a month and the item has not been found. They refused to do any further investigation and insisted on me making a claim of $250 for something that is worth $1k+. They just give you vague reasons that doesn’t explain why the item has been lost and they refuse to do any follow up. They just keep pushing off their responsibility and lie to you!
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