Chilliwack Landing Leisure Centre

This is a great pool for families. I like the concept of a family hot tub and an adult hot tub; it sets the tone that there will likely be splashing kids or children who won't sit still. I find the wave pool to be cold. My kids tend to not stay in there for long periods because they start shivering; for context, my kids are 5 and 3. The changerooms are a good size too. I would recommend that they unlock the bathrooms in the changerooms instead of having a sign to see the front desk attendant. I don't particularly like walking to desk in a dripping swimsuit to get a key for my kids to use the bathroom in the universal changeroom. Otherwise, it's a nice pool. The fees are quite expensive for a year pass. For a child it's $240+ for the year. I can imagine it pays for itself if you go regularly but it seems steep. We don't utilize other programs and just the pool so it would be nice to just have a pool pass instead of the whole center.

I was very unhappy my daughter was going into the sauna and a lady decided to push her hard, the life guard did talk to the lady about it, but it wasn't enough, I'm tired of bully's! My daughter has disabilities and should feel safe at the pool, but she doesn't. No one has any right to touch and push someone else, I'm angry and I want my daughter to feel safe when she is going swimming and hanging out at the pool. I paid for a membership and I feel it should be safe for my daughter.

I came here two years ago with my family and changing rooms were horrible and all messed up and we visited recently and on God the cleaning is the best I could find anywhere. The cleanliness team needs a pay rise and I appreciate how dedicated they are towards their work and I would like to thank the cleaning time for putting your time and effort in cleaning it. Two years ago, the changing rooms were disgusting like real bad and now when I visited with my mother and daughter, we all were shocked. And we were happy to look at such clean environment.

Lady in a red sweater at the front desk has ZERO people skills. She was rude to her coworkers talking over them and down to them , made us go through the whole create file /payment process while fully knowing the first desks debit machine was down and that we already had a file. So we had to go to the other desk to do it all over again. I get that they have policies to adhere to but she could learn from some kindness training. Someone with her attitude should not be in a position of teaching others. No class or tact from that woman. May I suggest the YMCA do better personality testing during their hiring process? Also the pool water is awful and gave my daughter a rash and the pool walking area is so slippery from mildew/build up. The leisure centre was way better before the YMCA got their hands on it.

Stole my money. Came to use the sauna, which closed 5 mins after I arrived no information posted in the lobby nor did the staff explain this would be the case despite asking “one for the sauna please” Ok whatever I’ll get a refund. Was refused a refund. Unacceptable.

Directions to Chilliwack Landing Leisure Centre with public transportation

---