Child's Play Pediatric Dentistry

WARNING TO PARENTS - AVOID DR. LORI SANTOS It pains me to have to write a bad review because my entire family love Dr. Grant (In this office) but this is a warning that if you are looking for dentist for your child ... DO NOT BOOK WITH DR. LORI SANTOS in this clinic. It was a mistake for me to not have waited to see Dr. Grant. My son had an emergency and we needed to be seen right away so I thought nothing of it. Our experience with Dr. Grant has been nothing but amazing so I assumed every dentist in this office were just as great. WRONG! My son gums were irritated as the spacer that was put on was digging on his gum. The dental assistant explained to me that they were going to use "Happier" (some kind of laughing gas) to help with the pain when Dr. Santos was going to do her procedure. When Dr. Lori Santos was checking on the wire, I saw tears in my sons eyes and he spoke and ask Dr. Lori Santos to please be slow and I will never forget her reply to him "I KNOW HOW TO DO MY JOB" and she continued with her business. Everything happened so fast that I realized that they even forgot to use the Happier. I was in dis-belief upon hearing Dr. Santos reply to my son and actually I'm still angry. I don't care how knowledgeable you are at your job but being in pediatric environment, you need to have empathy and know how to be gentle around little kids. In my opinion, DR. LORI SANTOS is not fit to work in a pediatric environment. She has NO SMILE in her face, COLD HEARTED , and STIFF as a rock.
8 years ago (27-09-2017)

Nikki a dental assistant cleaned my sons teeth today and I can’t say enough good things about her and all the staff. I grew up afraid of the dentist and I wanted my son to have a positive experience so he doesn’t grow up afraid like I did. The language they use is child friendly and keeps my son happy and calm. I’m so happy I chose this office!
7 years ago (22-12-2017)

After 10 weeks of breastfeeding issues it was determined by a lactation consultant my son had a tongue tie. I called and explained to the receptionist in detail my issues with him having difficulty feeding and wanted to correct his tongue tie right away. I asked SPECIFICALLY if the dentists corrected this procedure, I was assured they did and that it was a common issue. She was able to book me in the next day. Today when I went for my appointment I was informed that they would not be doing the procedure and that they would refer to me to someone else. I told the hygienist that I was told this would be dealt with today, that I was very nervous about this procedure and I expected it to be completed. She said that the receptionist should have told me this was just to check if he indeed in fact have a tongue tie. I already knew he did... The visit was a waste of my time and money.
8 years ago (31-08-2017)

Dr .Geoff is amazing. I'm in the office with my daughter having her tooth removed because of a bad infection. Dr. Geoff has been so amazing with her, he has kept her calm and is so amazing. He takes time to explain things in a way kids will understand, he make them feel like they are so special. I'm so impressed.
8 years ago (22-09-2017)

wish i could give more stars...awesome place with top end equipment and a great caring attitude, exceeds my expectations! i t works for the kids too, they are happy to go...wish i could get done there too! the staff are fantastic, just great with the kids n dr. Jeff....kids think you rock!!!, great job dude!!!
8 years ago (13-08-2017)