Cheshire Medical Center/Dartmouth-Hitchcock Keene - Ophthalmology and the Optical Shop

Very disappointed in the sense of urgency. I called with an eye problem today and talked with the receptionist for a long time between being put on hold and giving her information. She kept informing me the doctor was out and she would see what she could do. She finally informed me that she would address my problem with the nurse and she would call me back. That was early this am and it is almost 9 pm and haven't heard anything. Nobody is in charge or nobody cares which is pretty hard to determine. If the doctor is gone and he or she is suppose to be in charge then I would hope that there is a second person in command that can take charge. Administrator should stop their high stepping around bragging on how fantastic a job their doing and get in the trenches and see what is going on. This is not an isolated incident where the sense of urgency has been overlooked but was the straw that broke the camel back.
2 9 years ago (06-01-2016)