Chelsea's

My family and I recently stayed here for two nights. The location is fantastic. And I found the staff throughout the hotel to be really friendly and professional. The room was average looking and a bit small. But it appeared clean and good enough to sleep in. We had a balcony which we all enjoyed using to take in the city skyline. I would recommend this place for families as it was quite family friendly. The pool area is quite dated but the kids really enjoyed the water slide.

Let's start with the positive things. The service is friendly and helpful and the location of the hotel is fantastic! The lobby is gorgeous and looks luxurious and I think it's fantastic that the hotel as multiple, colour coded, sections with elevators that each go to a different section of floors which cuts wait times for the elevators. Though, the hotel is so big and has so many rooms, we had to wait quite a long time for the elevator to arrive to our floor multiple times. That's not a problem, but it becomes agitating considering the amount of elevators the hotel has. Our room had an amazing view and the bed was very comfortable. Besides that, the room was pretty small for the price I paid. The room didn't have a mini-fridge, the phone didn't work. After we checked in, a handyman who worked at the hotel barged into our room and tried to fix the phone line. I am wondering why this happened after we checked in and not while the room was unoccupied. The room looked like time stopped here in 1990. It really needs an update! All-in-all our stay was okay. But I feel like I overpaid for what I got.

First off, I’ve read a lot of negative reviews but this building almost is 50 years old so there will be dated rooms and as the sign at the elevator says, rooms are being renovated. This is not an overnight job! Parking: right under the hotel, so very handy. Check in: lively lobby with a welcoming robot, complimentary lemonade and popcorn. Very pleasant and efficient fellow checked us in and gave us a warm welcome. Our room 1282 ; very clean, no “bad sheets”. Kettle and instant coffee packets provided. A bar size fridge not stocked suitable for storing personal items that need refrigeration. We didn’t use it as it wasn’t required on this stay,. Balcony….remember, it’s 50 years old so it is worn, but that really doesn’t matter. Having a balcony with a patio door, that allowed us to skip the AC and have fresh air is a bonus in a downtown Hotel. Location: as we were attending Harry Potter, it was a perfect location for walking. Breakfast: we took advantage of an included breakfast for two in our booking, which allowed the $74.00 for two to be included in our room fee. Well stocked buffet, quick service at the Omelette Station. We would certainly stay here again if attending a production in the downtown.

The Chelsea Hotel Toronto is in a dream location for many, right in the heart of Toronto. The staff on arrival were friendly and welcoming, however I am not sure why there are no self check-in machines, as it would make the process a lot quicker, and the lines a lot shorter. When we got to our room, on first looks it did seem slightly dated and small, not the best. It would be fine if you were spending the day out and experiencing Toronto, but not if you want to spend your time in the hotel. On our first full day we tried out the family swimming pool. However, it wasn't that great. The pool was packed to the brim with salt and chlorine, and the wallpaper definitely needed a refresh. It also would be good if the slide was open during the week and not just the weekends. Overall, the Chelsea Hotel has good service and is in a good location, but the hotel could do with a refresh. Nearby activities: About 30 minutes on public transport to CN Tower/Aquarium Walkability: 4 minutes walk from closest metro stop, Dundas Food & drinks: On-site cafe and food options

Got a deal from booking online, but for a hotel that is normally $500+ per night it’s almost laughable. Lobby is gorgeous and front desk staff are courteous and friendly to your face, however the rooms are far different. The rooms are quite small, barely larger than the bedroom in our house when you concerned 1/3 of it taken up by the bathroom. Fan/AC were not operational at all, and the room was overly hot and muggy. Had to keep window open for the entire stay, which is not ideal in a downtown Toronto location. Room also had worn down damages. One of the light fixtures were coming out of the wall. The tap and shower head were flawed and falling out, but the front desk staff did have a maintenance person come up and secure them during our stay after we raised the concern, which is nice. Did not try any of the restaurants on site, parking was somewhat reasonable price considering the location. House keeping staff was a great and responsive to requests. Did over hear the front desk staff making fun of guests after they had walked away, would suggest the employees simply be more aware of their surroundings if they are going to let off steam. Overall not the worst experience, but would stay at a different hotel if going back to Toronto.

We stayed here for two nights recently and it was a great family hotel. Most areas were well maintained but some hallways could use a little TLC. Kids loved the robot in the lobby at check-in, and the free popcorn and lemonade. They really loved the water slide, which made the hotel the best ever for them. Looks like they have a nice children’s sitting program as well although we didn’t use it. Pool has a lifeguard and I witnessed them check the pool chemicals each night, so that’s a plus. There’s a separate adult pool. Breakfast was really great - but only adult breakfast was included in our stay. I thought that meant kids eat free, but that’s not the case! The room was fine - pretty standard. Shower could use a refresh, and beds felt small but were comfortable. Great location and friendly staff. We will consider staying here again next time we’re in Toronto.

Agreed with the other reviewer. Don’t be fooled by the pictures or the grandeur look of the lobby because the rooms are total opposite. Although it must be said that the hotel is doing renovations to upgrade the rooms. Right away we noticed a musty smell in the small old elevator going up to our room, then a different musty smell walking through the hallway, and finally we were greeted with a stale, moldy smell in our room. The bathroom was not cleaned or cleaned but not properly, there was toothpaste on the counter, and who-knows-what stain on the toilet seat. The shower was dripping. We had to wipe and sanitize the entire bathroom before feeling comfortable enough to use. The heat was working but hard to control, it was very hot in the room despite turning down to 15 degrees, and we could not sleep. Overall not a very pleasant experience. Not sure how this is a 4-star hotel. Only good thing is the location.

We had a great family experience here.. the kids loved the pool the most, but the breakfast staff and front desk staff were extra nice touches, being very friendly to kids and even bringing them each a toy at the breakfast table. Our room was comfortable and we had no issues with service. We were able to walk to several attractions within minutes.

Rooms are definitely showing their age. Go for the upgrade, it's worth every extra penny. Food in the only restaurant that's open is very good., But the selection is limited. Wait-staff are fantastic.. very friendly, and catering. The front desk staff were most obliging. Helpful, curious, and pleasant. Even though they don't know you, they make you feel like you're the most important.

Amazing room with the downtown view! Had a room here just for one night and was more than satisfied with what I got for the price: 1. A light spacious room on 21st floor. 2. A great downtown+partially CN-Tower view from my balcony. 3. Great soundproofing. Even during the rush hour there was no noise. 4. Great downtown location 4 minutes walking to Eaton Centre