Chatters Hair Salon

NOT WORTH THE $300 orange head of hair 😩 As my daughter said the first time she saw it, she was like it's orange and they wanted me to pay to fix it since it's been nearly a couple of weeks; when I called Cheri the day I had it done to let her know because I was leaving for Hawaii the next day! Now the manager Melissa is refusing service because I became upset at her about telling me the same thing over and over! This is how they treat their loyal customers, my family has spent so much money there. I'm applauded and left with orange hair :'( I contacted head office, Jesse handled the situation well and made sure that I would be taken care of in Abby; I saw Nixon, he was great! My hair still has some red undertones, but he explained why he didn't go with brown over the red/orange colour that I had. He made me laugh with his honesty. Guess I have a new stylist. My husband and son like Erin. If you want a haircut, Erin is precise in what she does and takes her time to perfect it. = the 1 star! Melissa - at the time was supposed to be the lead stylist, had also messed up my highlights!
8 years ago (26-03-2017)

I've had two different stylists here and both were fantastic. The salon takes your coat, they bring you coffee, and it is clean and cheerful. Great staff.
8 years ago (24-05-2017)

Great prices and excellent staff. Hairstylist really listened to what I wanted done. They also offer a great selection of products to purchase there.
8 years ago (17-03-2017)

I have gone here three times with three different stylists. The last time (and final time I will ever go) I wanted to start going from brown to blond. While my cut was fine, I ended up with orange hair. When the person at the front desk told me two days later that I could come in to get it fixed at no charge, I made an appointment with a different stylist to correct it. The new person said they would have to foil my whole head and would charge me for the fix or I could go back to the original stylist. She also said it might still be orange and really seemed confused about how to fix the problem. I left because I was not about to pay another $140 to get my hair done when the stylist didn't sound confident about what to do. After going to a different salon, I was able to get the problem fixed for a quarter of the price. Needless to say, I will not be going back.
8 years ago (01-02-2017)

Been looking for a solid stylist my entire life that I can always go to; Jerry is finally it, been going there for 2 years now. If he ever leaves I will surly follow, the guys awesome. Price is a bit steep though, over $30 for a men's cut including tip. Would be nice if the company appreciated repeat business by making the rewards program a bit better. A free cut every 10 visits isn't unreasonable, that's one a year. I spend over $300 and get a "thank you for your business".
9 years ago (19-08-2016)