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Chase Bank

  1. Madison
  2. Dane County Atm

Reviews, get directions and information for Chase Bank

Chase Bank
Address: 602 N High Point Rd, Madison, WI 53717, USA
Phone: (608) 829-4652
State: Wisconsin
County: Dane County
City: Madison
Zip Code: 53717


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews
I came in on a Saturday morning, hoping to withdraw some cash to use at the farmer's market. I had previously attempted to use this branch's drive-up ATM, but the line was horrendous. So, this time I came into the branch planning to use the ATM in the lobby. I walked in and was confused for a few seconds by the fact that I couldn't find any ATMs in the lobby. Apparently, this branch doesn't have any--you have to wait in line and get the money from the teller. I've never seen this before. Anyway, I was standing there for like 20 seconds looking for the ATM, and a lady behind the counter asks, in a very rude and accusatory tone of voice, if I need help with something. I told her I was looking for the ATM, and--still in a snippy voice--she told me to go to one of the tellers. This was the most unpleasant experience I've ever had in a bank. Horrid customer service. I definitely will not be returning.
The front desk teller Michelle with a blond bob is unprofessional and do not know how to do her job. She smacked her gums while talking to me, did not greet customer, talking to customer with a condescending voice, slam the door twice when coming in and out when i ask to see a banker. She did not know how to do her job and very unprofessional. Zero customer service skill. We as customers come in to ask for help not begging for help so don’t act like you’re superior than everyone. Negative 1 star
I have nothing against the local employees, just the fraud department and management, because of their very questionable security practices, including sending emails that mimic phishing emails, and then ask for their social security number. They don't value their customer's security.
Will this branch ever have a working ATM again?nnI've been banking with Chase for 10 years and never had a problem. This branch apparently thought that going from two ATMs down to one was a good idea. It's frequently out of cash and lately, they've been putting up a cone so you can't even drive up to it.
Today I had the shock of my life. I walked into the Sauk Creek Chase bank and I heard, “Hi Karen!!!” I stood frozen. The gal, I believe Imán, remembered my name. I haven’t been in the bank for probably 6 months or more. She will periodically call just to see how I’m doing or if I have any other questions. I am so in love with chase. Love the app and have had only the best customer service. I honestly felt like the number one customer. The gal who helped me at the counter was also friendly. Thank you Chase and thank you Imán for great customer service!!!!
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