CARSTAR St. Albert - St. Albert

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About

CARSTAR is the largest MSO for auto body repair in North America, offering the highest quality work and superior customer service.

Story

When you choose CARSTAR for your vehicle repair, you’re choosing North America’s largest network of body shop owners. That means you get the national training, quality standards and resources of the network, along with the personal service and community involvement of our local owners. We believe this unique combination provides you the highest quality vehicle repair possible and supports a vibrant locally owned and operated business in your community. With more than 500 CARSTAR stores in 32 states and 10 Canadian provinces, CARSTAR and its franchise network employs some 4,000 automotive professionals throughout the United States and Canada to serve your auto body repair needs.

Impressum

CARSTAR is the largest MSO for auto body repair in North America, offering the highest quality work and superior customer service.

Address: #2 Riel Dr, St. Albert, AB T8N 3Z7, Canada

Phone: (780) 460-9920

Website

State: Alberta

County: Division No. 11

City: St. Albert

Zip Code: T8N 3Z7

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I brought my f150 in for repair on my front end. The service was excellent. They finished my truck in good timing. I was surprised to know they washed my truck and detailed the inside and even left 2 complimentary  water bottles. Its not a big deal but those little touches can make a big difference in quality service. Good job carstars!! Will recommend you for sure.

 7 years ago (23-01-2018)

Great job and they did it in less time than was quoted. I'm more than happy with the repairs, can't tell there was ever any damage to my vehicle, received my car back nice and clean as a bonus! Thanks Guys!

 7 years ago (27-03-2018)

Glad I found this shop.  It just happened to be the shop I "googled" when I was in a collision in St.Albert, and needed a damage assessment for the police report.   I was impressed by how efficient they were.  Previous places I have had to leave my car for weeks on end. Not here.  They said it would be done in 3 days and it was. I was also pleasantly surprised to find my car fully detailed and the complimentary water bottles inside!  If I ever need autobody repairs again this is definitely where I will be bringing my vehicles for repair.

 7 years ago (31-01-2018)

I've waited about a month to write this review to make sure the work they did was done well. It certainly seems that it is great. I can't comment on the price because someone else's insurance paid for my repair. However, their communication and planning could use improvement.

I contacted them in early January to replace my front bumper (2015 Nissan Versa Note). They told me it would take about 2 weeks to get the part. Fine, I made an appointment. In about a week and a half, they called me and told me they were having trouble getting the part and they wouldn't have it for several more weeks. Fine, I make a new appointment for late February. I am told that it will take 2 days to repair. In February, I bring it in. That day, I get an automated email saying my car is being repaired and will be done the following day. The next day, I get an automated email saying my car won't be done until the middle of the following week! I had to call them to find out what was going on. Turns out, even with an extra month, they got the wrong part but didn't bother to tell me other than through a vague, automated email. I asked them to call me first thing the next day for an update. To their credit, they did call me and got my car done the next business day.

So, not a great experience, but the job appears to be quite well done. Also, although they screwed up, they did make me feel like they cared about me in the end by calling me as I asked. I would recommend taking your vehicle here, just beware that their time quotes may not be 100% accurate. If you can, get a rental!

 7 years ago (20-03-2018)

I am very pleased with the quality of service at Carstar in St. Albert! Anne Marie at the front desk walked me through the whole process of getting the damage repaired from a car accident through my insurance. She was very knowledgeable and friendly, and went above and beyond each time I dealt with her. The damage was repaired perfectly and they had even detailed my car for me! I would definitely recommend them to anyone!

 7 years ago (15-12-2017)

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