Capital Self Storage

Very friendly staff. Easy to set up unit rental. They provide a bag within each unti containing information on office hours and gate code, a nice hand written thank you card with contact info for office staff and a brand new lock with keys. All documents are easily emailed and contained a map of the location with your unit highlighted to make the process as easy as possible.

When they say prices are subject to change they were not kidding. My storage space went up over $100 in a matter of months initially and increased to over $500 in less than 18 months. When we first got the unit an interior space, we were proactive against rodents and insects by putting down glue boards, diatomaceous earth and rodent repellent. Within 3 months a roach was on the glue board together with an assortment of spiders, crickets and other insects we couldn’t identify. For 2 years the same rodent trap was kicked around by the entry door. We often stopped in to find the exterior door open or ajar, allowing bugs and rodents easy entry. When we were leaving, a glue board in the back of the unit had an additional roach, beatles and a mouse. I could have thrown up. The driveway had craters in it and are falling apart for the whole time we rented the unit yet they had the funds to add additional storage spaces. If you have to store stuff do like we did and be sure everything is in tight sealed storage bins. This place sure wasn’t worth $462 a month that we were charged.

I absolutely loved the customer service from Tina and especially Adam because he had to help me out a few times. They are both very pleasant to talk to and very helpful and knowledgeable!

I had the best customer service! At the liberty NY facility! Both staff were nice and polite hard working never have I encountered such great employees!! James Guara

The ownership has been churning, increasing the rents, levying late charged and fines. And finally the threat of confiscation of contents! They know they have tenants over a barrel. Time for regulation!~