Canadian Tire - Leeds and Grenville United Counties

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About

We are a proud Canadian company that knows life in Canada better than anyone else. We offer products and services that help Canadians live active, healthy

Story

We are a proud Canadian company that knows life in Canada better than anyone else. We offer products and services that help Canadians live active, healthy lives and our store network and staff connect communities from coast-to-coast.

Address: 705 King St E, Gananoque, ON K7G 1H4, Canada

Phone: (613) 382-3729

Website

State: Ontario

County: Leeds and Grenville United Counties

Zip Code: K7G 1H4

Update Info

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Reviews

Absolutely horrendous store. These people are completely inept in every possible way and it's so blatantly obvious that it's laughable. 

I just went in to buy 5/16 inch vacuum hose to fix my van as I am a mechanic and know how to do it myself. I literally waited for 20 minutes at the part's desk and nobody was there. That being said, the garage service manager could see us waiting at the vacant part's desk and finally came over after 20 minutes to page "Trish". We waited another 10 minutes and there was still no sign of Trish or anyone to help us. The garage service manager had 6 people waiting in his line and his phone was ringing constantly... I don't blame him for not being able to serve me as his department was understaffed, as well. 

Finally after waiting 30 minutes my wife went to look for someone and there wasn't a single staff member working the floor in any department, so she got a cashier to page "Trish" again. After waiting another 10 minutes this older gentleman comes in from outside, stinking like cigarettes and barks at us "I'll be with you shortly". He removes his winter jacket and goes into the back for a few minutes before returning to serve us. 

I ask him for 10 feet of 5/16" rubber hose and it takes him 10 minutes to find it, a knife, and a tape measure. 

Finally, after 50 minutes, I had the rubber hose in my hand and proceeded to the cash. However, things didn't get better. The cashier couldn't read the writing of the guy who got my hose. His writing was all jittery because he just came in from smoking. I waited another 10 minutes as my cashier went to the parts desk to have him rewrite the product code on the masking tape he wrapped my hose in. Well, he wrote the number down wrong and the cashier still couldn't enter it into her computer... so she paged Trish. Yet again.

After waiting another 5 minutes Trish finally arrived and located a "working product code". All is well, right? WRONG!

She found a working code all right... a code for rubber hose that was 3 times more expensive that the size I bought. I got ripped off for an extra $16 after spending more than an hour in this store. Waiting. As if I was invisible to the few staff who were actually there. 

INSANE experience and it isn't the first time, either. Isn't Canadian Tire primarily and originally an AUTO PARTS store!? Why did it take more than an hour to be overcharged for a part that could heave been cut off the bulk roll within 2 minutes!? 

This is the WORST Canadian Tire I have ever come across. Actually, it's the worst customer service I've ever experienced anywhere. I don't normally write reviews but I had to this time. PLEASE take your business to the Canadian Tire store in Kingston on Gardiner road, it's well worth the extra drive and will almost certainly save you time and money!

Past bad experiences here:
1) I had an emissions test appointment booked on a Sunday and found out once I arrived that their garage is closed on Sundays.
2) I needed 20 pails of driveway sealer from the back room because they'd already removed their seasonal merchandise from the store floor for the Winter. It took me 40 minutes of circling the store to find someone who worked there and would get the sealer from the back for me. 
3) I had 4 pails of sealer left over after the driveway was finished and had to return it. I walked in with a cart full of pails and handed my receipt to the clerk at the return desk. It took her over 20 minutes to figure out was going on and then she started blaming me for not being clear enough with what I needed. She insisted I wanted to pay for the sealer and had not a clue what was going on. Finally she says "I thought you wanted to pay for these" to which I replied "How often do people pay for items by handing you receipts at the return desk?"

I have given this store chance after chance and they keep costing me time & money on every single visit. I'm done giving them chances and you shouldn't bother giving them any.

 7 years ago (14-11-2017)

Always have what I need and want at great prices.

 7 years ago (15-07-2017)

Great place to shop ,very neat store friendly staff

 7 years ago (23-07-2017)

While travelling to the east coast, "engine service soon" light came on and this was the closest service station available. Although they had closed one tech was cleaning up and stopped what he was doing to help. (I asked if he could read the code).
Not only did he tell me the OBDII codes and cleared them, he didn't charge us. Pleasantly surprised.

 8 years ago (04-09-2016)

Same as most other stores, just a small store.

 7 years ago (23-11-2017)

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Gananoque electronics store

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