Canada Post

With all the bad reviews so far I feel the need to give my own. I had an awesome service there today. The lady at the desk helped me with my passport renewal as well. Shortly after my visit it got busy and a second employee came to help. Overall great experience :))
9 years ago (17-07-2017)

Useless government operation!! Can’t contact by phone locally and the 1-800 number useless!! What a waste of time and money!!
9 years ago (04-10-2017)

Awful post office. Employees are useless and are not helpful at all. Avoid like the plague.
9 years ago (22-07-2017)

I rarely write negative reviews, but I felt compelled to write one of the Campbell River Canada Post office after I had a horrible experience with them. Sometimes one's patience becomes worn out, and my patience with Canada Post has run out to the point I absolutely will not use them anymore for packages or shipments where time is important. I was expecting a package from California to Campbell River. On 12/19, the package was listed as being in Campbell River and the status was "Item out for delivery"; however, shortly afterwards, the status was updated as "Verifying recipient's address; Possible delay". I thought that was odd, so I phoned the sender back in California to confirm the address which was indeed correct. So, I went down to the local Campbell River Canada Post's office to see what was going on and to solve this issue. I even printed out the tracking log information off the website to show the front-desk agents which details the status of where my parcel went. The lady at the counter went back to the storage room and did not find my parcel. She stated to me that "no supervisor was in today" and that they will be in the next morning to help me out. She even took down my phone number and promised me that the supervisor will contact me the next day. I thought "How nice. Someone will get to the bottom of this and help me out.". She stated she will place the tracking log paper that I gave her on her supervisor's desk, so that it "will be the first thing the supervisor sees when they arrive next morning " (her exact words). However, I never received a phone call the next day, so I visited the CP office again on the same day and spoke with another lady who once again stated to me that "no supervisor is in today". Now wait a minute, the other agent told me yesterday that a supervisor would be in today. Once again, she made an empty promise that someone will phone me tomorrow and that my tracking log paper "will be the first thing the supervisor sees in the morning" (again, exact words). Yet, low and behold, nobody contacted me the next day. Great. I tried phoning Canada Post's customer service phone line to find out the problem with my package and why it hasn't been delivered, but it is impossible to get ahold of any agent. Instead, you get automated messages which are useless. I was told over the phone the wait time is over ten minutes to speak to an agent. I waited 2 hours and could not get ahold of any customer service agent, so I gave up and hanged up the phone. By this time, I was getting frustrated. Then on 12/22, I learned through the Canada Post tracking webpage that my package was now in Richmond, BC at YVR being sent back to the States despite the fact that it was already right here in Campbell River. If only someone at the Campbell River Post office would have phoned me back, or if I was able to get ahold of an agent over the phone, this could've been prevented. I really needed this package in time for important work-related purposes. All in all, the customer service at the Campbell River's office is shady and awful. They like to make empty promises that go nowhere. They promised me that a supervisor would contact me to figure out what happened to my package, but I received no phone call. I feel the front-desk agents at this office will tell you what you want to hear with little or no action just to get you out of the door. On top of that, it is impossible to get ahold of anyone on their phone line. Shame on you Canada Post. Thanks a lot for screwing me over. I will never use your service again, and I will be sure to use FedEx or UPS next time. And I will be sure to tell everyone in town about your crappy service and to not recommend the Campbell River Canada Post Office. *UPDATE*= I ordered the package through UPS and they had no problems delivering the package to my door unlike you guys. So, it is worth it to pay the extra cost to ship UPS then to depend on Canada Post which is rife with incompetence.
10 years ago (01-02-2017)

recently I tried to mail a letter in a Canada Post mailbox on Francis Rd, It was locked to outgoing mail. Then I tried to mail a letter in a Canada post mail box on Merecroft, it was overflowing with mail. Is there pick up at the Merecroft mailbox and if there isn't postal pickup, why is there no notification on these boxes?
10 years ago (18-09-2016)