Campbell Clinic

So far, trying to get someone to answer is a looong process, and I don't have time to sit at my phone to get an appointment. They DO have an on line booking, but of course, it is not working...sigh...so, how DOES one get to see their Dr after waiting so long after Covid etc? Good question! Yeah, I know everyone is busy, and I just need a prescription, but, I am told I have to SEE the Dr to get it for asthma...since its been a long time due to covid. Ok. but I don't have 6 months to wait for it as I am all out now!LOL Still waiting to get the system to work so I can book, which is what the phone message keeps telling me to do....Gotta love technology, right?

I've been coming to this clinic for years, always had good experience.. but the last two times I've been there, there's been this one person that acts so anoyed if you forget to say what doctor you're there to see. I understand you probably get tired of that all day, but I don't need to be treated like that.

Dr. Tim Collins new nurse is fabulous, Whitney at front desk is caring and helpful. Dr. Collins has been looking after me for years and really cares about his patients

Always had nothing but great service, reception gals super friendly and nice. Sure, might have a few minutes wait but then where do you go that you don't? Awesome as far as I'm concerned.

Have had nothing but positive experiences with folks in reception. Helpful, patient, courteous. Melissa is great. So friendly. One issue needs to be dealt with though - being placed on hold for 20+ minutes while trying to book an appointment listening to the guy on the recording apologize repeatedly is not very professional for a medical clinic. Reminds me of Telus. Hire more staff for reception, especially when they have a full complement of clients/patients.

2022 Updated review. Service provided to patients has declined over the years. More staff need to be hired to properly accommodate the workload. If you cannot maintain staffing, maybe start looking at WHY it's normally a management/pay/HR issue and start fixing the problem. Having people on hold for long lengths of time, having referrals and radiology bookings pushed back because the person responsible for doing so is getting pulled away from her actual job to help out the front? Not acceptable. How many people have to take their own lives and medical care into their own hands before the concerns about short staffing are taken seriously? Short staffing affects patient care, which leads to people being sick longer, cancers not being caught in time, people being stuck dealing with mental illnesses without proper care, etc. And if it's budgeting, maybe the people at the top can start by reducing their own salary instead of reducing the number of staff. It also leads to staff burn out, and it causes patients to lose faith in the medical professionals around them, even more than they already have. And FYI, if you want to show you are improving your patient care, stop pointing people to do the online booking if they want to avoid wait times. You know what that says to a patient? That you want to increase profits by not having enough people to man the phones instead increasing staffing so that patients are properly looked after and actually feel cared for. ---------- They do not take a patients mental health into account when an emergency appointment is being requested. Instead, they are passed over, put on hold and flat out ignored.

I have never been on hold as long as I have with this place. Any other medical office wait time is roughly 5 to 8 mins. The wait time at this place is 30 to 45 mins.... I just hung up at that point. I like my doctor there but I'll probably leave due to horrible reception service.

Called multiple times through the day. With no answer at all. All it says you can’t leave a voicemail because it’s an unattended mailbox. This is ridiculous.!!! My doctor transferred from Bigelow Fowler South where I had no issues for years. Not a reflection of my amazing family doctor

Receptionists make mistakes with their booking system and when I called their attention in this matter they got upset and they told me if I didn't like it I was asked to leave the clinic. This was done yelling at me in front of the others waiting patients. I have seen my doctor for 20 years there and the front desk staff is getting worst when it comes to customer service. They should thank they have a job. If I treat customer at my job the way they treat their patients I would be fired right on the spot. Talking to their manager is not point. They are right and you are wrong.

Terrible communication from reception. Reception desk was rude and simply wanted to hang up the call. Was given conflicting information about walk-in appointments. I was told to come the following day between certain times to see a doctor and was told when I got there that they do not do walk-in appointments and I was given wrong information by their own staff.