Caisse Desjardins de D'Autray

The receptionist greeted me warmly and professionally. I then met an employee Eliane who provided me with clear explanations and outstanding service. Thank you for the pleasant welcome; it was much appreciated. Dedicated and respectful employees like these two young women are a rare and increasingly uncommon gift.

My mortgage renewal was such a nightmare! Speaking with Ms. Sophie and her manager, Mr. Charrette, during our first conversation, Ms. Sophie misled me three times, and the manager indirectly told me to stop bothering him. Wow, what service!nnIt's really not like me to say this, but the manager wasn't very professional with me.nnI've always had amazing service, but this time was such a disappointment!

Ms. Joly, who handles our mortgage, provides poor service, makes mistakes on bill refunds, and doesn't communicate with us to inform us of these errors. We always have to ask for explanations, so we took money from our credit cards to resolve the issue. It's been a complicated month.

Pleasant place where you get through the ticket office quickly with staff who are generally quite young but friendly and efficient.

Plenty of ATMs and good service at the teller windows inside. Courteous staff.