TD Canada Trust

Been with Td for 25 years.nThis branch offers Great services.

Can't go to the bank because it's only open during the day.. when most people work.

INCOMPETENT as an institution! I have been a customer for several years and he has already refused a mortgage loan on a house. I have remained the same customer. By the way, it tastes too much... I show up to withdraw a large sum from my checking account. He informs me that this will be impossible the same day. He offers me a bank draft. I refuse because I am asking for cash! The lady at the service schedules an appointment for me in two weeks to accommodate them and for me too. People even ask me what cut I would like to have so I take it seriously. Surprise on the day of my appointment I was still refused as if the first of the month was impossible and there was nothing scheduled. They clearly think I'm an idiot. In the end I never got my money back in cash. I am sorry to have been served in the same way and above all to have wasted my time waiting.nnWhat's the point of placing your money at TD in Sorel-Tracy if you are not even capable of meeting the needs of your customers.nnIf I could it would be a big 0 star!

I am very disappointed with the attitude of the agency head during my visit to the TD agency in Sorel-Tracy. She seemed uninformed about some essential services, which caused confusion. Plus, his arrogant tone made the experience even more unpleasant.

excellent service, friendly and smiling staff