Burns Ford, Inc.

I’ve owned more ford trucks than I can count. They have always been good until now. My 2015 f150 has gaping holes in the bed. If I put sand in it, it would be sifted all over the road in a few miles, and be gone by the time I arrived. I drive on dirt roads a lot, not to mention LIVING on a dirt road, and the bed with canopy on fills up with dust on dirt roads. I put a carbon monoxide detector in the middle of the bed, and it went off as soon as I started the truck. Good thing I checked BEFORE putting my beloved dog, (my son), in there. I’m a disabled veteran, and the electric lift that’s built into the bed of my truck, for my electric wheelchair, no longer works because its gears are clogged with dust build-up! That’s just as well, since the same thing would happen to my chair if I drove anywhere with it in the bed, not to mention the filthy mess I would have to deal with, with NO immune system to fight off whatever might be in the dust and dirt, so I’m stuck at home. Correct me if I’m wrong, but every truck I’ve ever owned had a solid bed that never filled up with dirt like this one does! How is this NOT a factory defect?!? Ford told me it’s MY problem, but if they do nothing about this, we’ll see who’s problem it is when I stop buying from them, and maybe everyone else will also, when they find out how Ford treats retired and disabled veterans!!!
7 years ago (27-10-2017)

Burns Ford Dealership is a great place. I live in Hillsboro Oregon and my brother and I were traveling to the Steens to antelope hunt. This year has been so warm and this hunt was in August. The air conditioning went out in the Ford F150 and the trip was miserable so far. The temperature was in the mid 90’s with no sign of a let up and the cab temperature was warmer. I did a Google search and found out there was a Ford Dealership just two blocks away. I called and talked to Louie and he said bring it in. I know they were busy and there was a constant flow of people coming through the service desk. Louie was a traffic coordinator getting specialist working on different cars. The waiting room was nicer than the two dealerships in our area. Air conditioned, leather seats, coffee etc. Since it was so hot and since we just had lunch we just hung out in this very nice waiting room. We were kept posted on the progress and enjoyed talking with several locals about hunting and cars. In way less time then I expected the diagnosis was done, parts installed and we were on our way. All I can say is Louie is exceptional at what he does and this was a great experience and I give my highest recommendation to both Louie and the Burns Ford Dealership for exceeding my expectations in customer service. :0)
7 years ago (06-09-2017)

Excellent service in diagnosing & repair of A/C problem. While on a road trip in September the a/c stopped working on our '04 F350. The folks at Burns Ford were fantastic. No appointment,no problem. Fortunatley it was a relativley minor problem but would have made the difference of continuing on our adventure (towing a 27' travel trailer) or returning home immediately. They were great and had us back on the road in 2hrs.
8 years ago (16-11-2016)