Bozeman Health

The doctors and nurses are great. The financial department, billing, pretty much every office position in this hospital is ran like a circus show. They continuously loose everything, screw up appointment schedules, they can't even keep track of what bills are for what or when.trying to figure out why you have 19 $213 bills from 2016 when you only had one visit the entire year is pretty much an impossibly task. No matter how many payment plans you set up, get ready for a call 2 months later for another bill that needs to be payed, that they didn't have submitted in time before setting up your last or last 13 payment plans... Can't afford what they want you to pay? Oh they'll work with you... they will cut ur payment by $3.00 a year go help you out, they are so nice..... (sarcasm). Well if you don't work or are a college student, that's about the only people they will make pay reductions for. Honestly, if you're not in a life threatening situation, drive to billings. At least billings offices have there heads pulled halfway out of there bums. Whoever runs this hospital financial system. I wish you a painful, brutal, long and drawn out life. But one in which you give up the job you so suck at now. I'm fairly sure my dog could run that circus show better. And he eats trash... Or maybe wish u would just train your office people how to use a simple excel spreadsheet program to organize... or anything would be an improvement to the lack of organization. A sharpie with notes written on forearms would beat whichever system you're obviously not using as of now. There is my honest review.
8 years ago (31-08-2017)

Since its "make over" this hospital and it's clinics have become less "bedside" friendly. They way myself and my children have been treated is unacceptable I walked out after a night in the ER with my 3year old son where a nurse let us sit in a room where my son was burning of a fever for 3 hours because I would not put him down for her to forcefully hold him on the bed to swab him for the flu! I held him in my arms after arguing with her about it to swab him. Very very disappointed in the changes that have been made to this hospital, and it's clinics we have been patrons for over 7 years and this is NOT ok.
8 years ago (19-09-2017)

This hospital is great, up until my fiancée and I had an ultrasound to find out the gender of the baby, we have long waited for this moment for it to be a highly disappointed experience led by an individual who had ONE job to do. I planned in a month in advance an appointment to be made at 2 o clock because my fiancé and i's schedules are not comparable. I didn't want him missing on this and he didn't want to miss it either. We went for the usual check up first, then when it was time for our ultrasound, we were told our appointment was at 8:15 am. I said that was the original time but I had it organized to 2pm so that my fiancée could be here. Let's just say they ruined a precious moment that was just for us. Now we're reduced to waiting even longer. So yea this hospital is good doctors and nurses I've had good experience with, but doesn't deserve a highest rating.
8 years ago (14-07-2017)

Beware of the billing department. They rude, won't let you get a word in edge-wise, will make excuse after excuse as to why the can't help you, contradict themselves, then they'll dictate payment; 20% of the bill so they can have it paid in 5-months. They have the typical credit-card company, "it's my way or the highway" attitude. And that's AFTER insurance paid. Paying bills on their website is virtually worthless. You can't log in half the time and when you do, you have to set up each and every bill. Your account is NOT consolidated online which is the mistake I made. There is a high risk that something will go to collection because of their incompetence. Now I'm making brutal payments and will be living off of beans and rice for the next five months with the hope nothing lands on my credit report.
9 years ago (05-01-2017)

It's obvious these people care about their patients and strive to provide the best service possible.
9 years ago (04-12-2016)