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Reviews, get directions and information for Boston Pizza

Boston Pizza
"****Restaurant hours may differ from what is listed. Please call for the most up to date hours and for reservations.**** Boston Pizza is Canada's No. 1 casual dining brand serving delicious menu items such as gourmet pizzas and pastas, juicy burgers and our famous BP wings available for delivery or take out. Boston Pizza restaurants feature a sports bar as well as take-out and delivery options, making it a casual dining experience perfect for family, team and group outings of all ages. We have a wide range of options for your dining needs, choose from vegetarian, gluten-free, and kid's options. With over 380 locations, there's a Boston Pizza near you. Gather 'round at Boston Pizza."
Address: 5845 Trans Canada Hwy , Duncan V9L 3R9, BC, CA
Phone: (250) 748-2442
State: BC
City: Duncan
Zip Code: V9L 3R9


Opening Hours

Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-23:00
Saturday: 11:00-23:00
Sunday: 11:00-23:00


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Reviews
The location is easy to find with great signage. Service was excellent. Thanks Manni the location manager for listening to my rescue story and the welcome to Duncan chocolate cake. Clean and overall nice place. Food was good and a variety of Pizza and Pasta to select.
What an amazing experience. The best service we have ever had at a restaurant. It wasn't overly busy, they were friendly and great with the kids. Our waitress was amazing with all of the kids orders and made our stay so enjoyable! I feel like driving out to Duncan from Victoria just to have this amazing service again. Vegetarian options: I had a delicious vegetarian pizza Kid-friendliness: Very kid friendly was super impressed with my three kids
Showed up last night with a group 10 people and we were told that they were very short staffed and that they had a smaller size menu! The staff that they did have were amazing, the service was great. Our drinks were always topped up and fast here mobile and our food tasted amazing, looked amazing and was also super fast last time. 10/10
Impulsively decided to order pizza on our way home, and we were happily surprised because the owner added free beverages to our order! Such a kind gesture on a day where we really needed it! Also very fast service, the employees were so nice and the pizza was scrumptious as always!Food: 5/5
Rude Manager who tried to scam us! We ordered a bunch of meals to take home. At first we were delighted because someone gave us complimentary drinks. But as soon as we got home we noticed the pizza was missing. We called and apparently they didn’t have enough hands… even though another person came with the drinks. They simply said we need to come back and hung up. I tried calling back 8 different times and no one answered. I had to drive back and brought back another meal that was inedible when we got home. When I got there the manager was incredibly rude and almost refused to give us a refund for the pizza. He didn’t even apologize for the inconvenience. I finally got my refund and noticed there wasn’t enough to cover the meal. I asked to see the receipt and the manager tried to send us off, but I asked again and he gave in. I was right and he tried to give us less than what the meal was. The food we did eat was decent but it’s safe to safe we won’t be coming back.
We were recently stranded by buses not coming to get us after our shows. After a call, they accommodated over 50 kids and adults. Their service was excellent. To take on such a large group at such short notice made our challenging situation less stressful! Thank you! Royal City Youth Balllet
I will have to say there are so many lousy restaurant chains. I have not eaten at Boston pizza for years. I went the other day, and the service and food were terrible. My fires came out cold, and the Boston brute was offal no flavour, lukewarm sandwich. I will not be returning to Boston pizza. I can cook far better at home. It’s very disappointing!
Ordered online New Years Eve, in the morning, first time trying their online ordering. Got to request "Well done", which was great. Picked up our 2 pizzas at 5pm New Years Eve, they were hot and ready for us and the restaurant included a little holiday treat of some cans of pop and 2 packages of Ferrero Rocher, so nice and unexpected. After we ate our first slice Meteor, yum we looked at each other and agreed the Boston Pizza quality and taste we were hoping for was there and then some. BEST PIZZA ever! Thanks for making our New Years Eve perfect! Parking: Easy to find and lots of parking.
We had a great experience and meal last night! The portions were huge and tasty! The service was friendly and efficient. We will be going back!!
Ordered a meal from this place expecting the usual quality and service unfortunately the order came cold and missing salad dressing,dipping sauce and the sandwich had onions that were requested to be taken off! Called into the store and was continually talked over and was told there is lots of delivers so basically to bad and there was nothing they can do but will call the driver not sure what his role would have in this disgraceful quality of food. The management is completely unhinged I asked for a refund and the driver can come get this disgusting food if they choose to, the management started yelling and threatening us and stated he will deal with us later! Whatever that meant. So no refund no apology from either staff or management and a lesson learned stay away from this place its not what it used to be so this pic shows what 45.00 will get you now.
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