Bonsai Nails and Spa

I have been going to get my nails done for over a year at Bonsai and before that Creative Nails, which they used to own. When they owned Creative Nails, it got to the point where they were so busy that it became frustrating to go there. I started making appointments at Bonsai and that helped with not having to wait a long time. I had my nails done on Tuesday and it is now Friday of the same week and three of my nails have the acrylic chipped. I called to make an appointment today to get them fixed and was told they don't do appointments for fixes.............REALLY so if I get there and there are 3 people in line, I have to wait for them to fix what they did not do right in the first place? ALL DONE!! Completely frustrating. There is a lot of competition out there and they have lost a loyal customer for good.
8 years ago (08-09-2017)

Great salon, very welcoming, clean and kind. I've been going for about a year and Judy does a great job with my nails. Once had a problem, saw a different Nail Tech. and wasn't happy (im a creature of habit) but I went in a few days later and they totally fixed it without question. I highly recommend this salon. You won't be sorry.
8 years ago (12-09-2017)

Great service. Very clean. The owner is extremely attentive to all details and shows concern for customer satisfaction. Highly recommend.
8 years ago (09-06-2017)

So this is my first time here and I was able to walk right in. I have to say I've read the reviews and I have had a great experience here! If you knew me I am very picky and critical so for me to say I was impressed is 2 in a million lol. I'd say check it out and then make a determination, cause I'm so glad I came!
8 years ago (01-05-2017)

Before this visit Amy had cut me on my cuticle because she's too busy trying to go fast and now this time during this visit she cut me again on my cuticle on another finger and on top of that I complain to her that my nails are not round and that they were too pointy. See then continue to argued with me that no no they're not and I said yes they are I'm not happy then continue to give me a dirty look like I was stupid, little did she realize I'm paying her to do my nails and I should be receiving what I want there my nails not hers. Today was my last straw I will no longer be doing business with this salon.
8 years ago (30-03-2017)