BoConcept Toronto

We ordered a table from BoConcept Jarvis st recently and have been quite happy overall. Eduardo has been incredibly kind, we are within walking distance so went quite often and he was always cheerful and willing to help even after we made a purchase. I thought it’d be a bit more pretentious sales experience, but it was really great and not pushy at all. He would give us updates proactively and called us after to ensure we were satisfied. Craftsmanship of the table is better than competition for the price and one of few you can cross your legs under an extendable table. Delivery folks could’ve been a bit more careful as if we weren’t there to hold the table legs near our stairs we probably would’ve had shattered or scratched glass railing. And I agree with folks on the frustrating short return policy when stores like EQ3 do it even for custom orders, but the positive experience so far outweighs these cons.

I love this store! Its custom modern designer furniture, designed in Denmark. And the service is great: they do interior design service and white glove delivery service.

Terrible. Buyer beware. It' a mixed bag when it come to quality of the furniture. Some items, like the bed we purchased was nicely made unlike the dining room table which was small, cheap, very little marble. There shipping times are unreal order today and you maybe will get your items in 3-4 months, if not longer. There is no way to call and speak to a person. 42-72 hour email response time, usually with an insufficient solution. They use a really poor company Bolt logistics for shipping, they lost part of my item creating a 5- week delay on top of the already long waiting times. I would recommend not purchasing furniture from Rove Concepts. Poor Customer Service - Poor logistics- Extremely Long Shipping times- Subpar Items

Read return policy carefully. Basically no returns. You get 7 days to change your mind before they even ship the stuff - restocking is 50%. Also if you pick up they will not give you a hand. They will just watch you struggle. Good products but draconian policies.

BoConcept has impeccable customer service and very high quality furniture. Amanda and Brett were our design consultants, sales reps, and sort of became our friends over the whole process of furnishing our new home. You will not find nicer people. They never pressure you, never put down other furniture companies, and will even recommend other pieces from other stores. The delivery company they work with are on time, professional, and set everything up to your liking. I highly recommend BoConcept if you have it in your budget!

I had a very good experience with BoConcept. Everything from the service and staff at the showroom, to the planning, design, delivery and installation, was great. Amanda was so professional and so nice to work with at the showroom, and when it came to the delivery and install Geoff and his team were also so easy to work with and fast and efficient. I booked the elevator and loading dock for the agreed delivery and installation date and everything went smoothly. The COMO shelves look amazing. I’m very happy with the entire experience! Thank you.

I bought my furniture from Boconcept when I downgraded from house living to condo living in 2015. Amanda was beyond helpful, sincere and most of all talented. I enjoyed my furniture fully when I was in Toronto and spent $$$ to move them to Vancouver too.

10-star! Brett at BOC Adelaide & Jarvis was amazingly patient welcoming and knowledgeable from first phone call, through all billing, updated and follow-up. It was not easy to decide on the many options from looks to construction framing, firmness to fabric Brett literary educated me on the options so I could make an informed selection for my living room sofa. All other ppl he delegated to occasionally were also amazing and delivery team made it look so easy! I don’t remember having such a start to end experience ever? MANY THANKS!

We recently purchased quite a few items from BoConcept and I honestly cannot remember the last time I have ever had such an amazing experience with a furniture store. Every step of the process was so professional and exceeded my expectations. Larkin, was a pleasure to deal with and was patient, honest, and took the time to draw out the concepts that ultimately helped us make our buying decisions. She guided us appropriately with fabrics and styles to suit our family and lifestyle. The team answered all my inquiries throughout the process promptly and put my mind at ease working to a Christmas deadline. The "warehouse team" went above and beyond keeping me up to date with the progress of the shipment and was prepared to make alternate arrangements if the shipment was delayed in customs. The delivery team Geoff and Jay - you are amazing!!!!, I just can't say enough about them. Respectful of my home, professional, clearly passionate about the products and their attention to detail was incredible. They even put felt protection on the bottoms of every piece of furniture so that my floors would not be scratched. And to top it all off the furniture is beautiful, comfortable and is even nicer than I imagined it would be. It's not often the customer experience is superior from beginning to end. I am so thrilled to have found BoConcept and I look forward to dealing with your team in the future I will be back!.

It was one of my best experiences with customer service. Choosing furniture is very hard, but because of their extremely professional and hardworking team, everything was very smooth and enjoyable— the end result was unbelievably good. I’m so happy that I went with BOCONCEPT and got to meet Amanda, as well as Geoff and Brandon who did my delivery and installation. You guys are awesome.