BMO Bank of Montreal

My bank account was put on hold. I called BMO 1-800 number they told me to contact this branch where I opened my account 26 years ago I used to live in Montreal before moving to Ottawa 7 years ago Called them. As usual I was asked to leave my number and a detailed and I’ll be contacted by the end of the day. I left a message. No call back. Called again and left a new message. No call back. The next day I left another message. No call back. Called 1-800 again they gave me another number of another branch that has its own story… I just want to know why they didn’t call me back. My account was on hold and I couldn’t do anything. Doesn’t this matter for you. Isn’t anyone in this beach responsible for returning the calls they receive. If a 26 years client is treated like this, god help the newer ones. I’ll continue this till the CEO of BMO till I know why my three calls were ignored.

Worst banking experience. I reported a fraudulent transaction with customer services. They didn’t add any notes to my file, didn’t do an eft trace or log the issue with the fraud department. Was advised to go into the not advised I needed to make an appointment. Teller was not able to provide any answers support or help. Finally was able to make an appointment with the personal banking associate after a month of no follow up I tried to contact them and was unable to as they changed positions and it not advise me! I still have no information regarding the investigation other than it’s “in the fraud basket”! I don’t recommend doing any business with this bank.

Holding on the phone for hours, no-one answers. " We apologize for the delay and ask you to stay on the line, we thank you for your patience". Suddenly someone answers and then you get put on hold again for hours and again the same message:. " We apologize for the delay and ask you to stay on the line, we thank you for your patience". What kind of service is this??? Disgraceful!!!! No fax number published and no email address. No way to contact the bank.

Every time I needed a representative to help me specifically when I speak to them over the phone, they were rude, condescending, and unhelpful. It took me forever for them to help me when I was living abroad where the only money I had was in there, bank and when I paid a bill too early they charged me extra for it and wouldn't help me even though I have been there customer for about 10 years now and have paid the minimum payment regularly. I have not had this problem with TD or RBC at least they attempt to help me when there is a problem not make excuses as to why they can't before I even finish speaking. If I could give them 0 stars I could. I will be canceling the rest of my services with them as soon as I can so if you can choose a different bank. Also if you go to there line to pay a bill they will answer your call in a min but when I needed help to get into my bmo account when I was locked out I was on hold for 3 hours. I am glad I don't pay my phone bill by the min because I would easily wrack up $100 in fees just from being on hold with them once.

I gonna change banque institution , try to buy on internet and they bloc the card. Firts call about 2hrs waiting explain and said i need to buy from a hotel . Unblock card after verification im try buying from hotel accepted and after 2minute bloc again the transaction. Now after 5hrs waiting on the phone ,sorry about the time delay and call a other day thank you. Impossible to talk and unblock.

HORRIBLE customer service, spoke with Zoha and never have I gotten this kind of customer service. Quick to want to disconnect to transfer you to someone else. Says the number I’m calling is “I don’t know what the number is” it’s the number on their statement. You should hire professionals and not people that have no business in banking.

Put my card on hold when I was in the Philippines even though I went into the branch in Invermere where I was told it would be fine. Tried to call the international numbers and they would not work. Could not correct the hold on my app despite two factor authentication. Could not call collect. Had to spend $35 to call the emergency line. Text codes would not come through Pathetic and terrible treatment. They don't care about customers.

If I could give MINUS 5 stars I would!!!!! The WORST consistent customer service I have ever received. Just like another reviewer on this review site, I reported activity that I did not authorise and they were far more concerned with protecting the fraudulent party than helping the customer. Who is charged a monthly bank fee no less If it’s not that, then it’s usually something else that’s just equally ridiculous! Avoid this dump if you can as it’s so typical of canada’s constant ponzi schemes such as deceiving immigrants, etc.

WORST SERVICE EVER. I went to the store and put the same pin I had put in for *years,* but the system kept saying the pin was incorrect and locked me out. I had to use a different card. When I called BMO at home, the agent told me it was impossible to change pins over the phone and I had a 3 hour window to go to any store, put in my new pin and it should work. I went all the way to Canadian Tire and I was at the checkout and ready to pay when again, their debit machine said, "System error." I called BMO right then and there and the new agent said I had to go to a BMO ATM to reset my pin! The last agent completely wasted my time! I then drove over to the nearest BMO ATM almost 10 minutes away, but when I put my card in, even the ATM said, "Transaction error!" So I had to call BMO a THIRD TIME and after several run arounds and confusion from the agent, I was finally able to get my pin working.I HAVE HAD THE SAME PIN FOR YEARS! WHY DID I HAVE TO GO THROUGH ALL THAT RUNNING AROUND BECAUSE BMO'S SYSTEMS ARE FAULTY?! The agent made me waste time at Canadian Tire and made me unable to check out initially bc of his erroneous information. Then I had to do more running around to the BMO ATM, but even then, the ATM initially kept having error messages! For a multi-billion dollar company, this is absolutely unacceptable. I will be closing my accounts as of tomorrow and switching over the TD where customer service is not Hell on Earth like BMO. AVOID BMO AT ALL COSTS!!!

-- Inactive BMO credit cards are still accounted for in your credit bureau file -- BMO was pretty good about 25 years ago. I've used their various services over the years, but have been closing them off progressively after various negative experiences. Only my BMO Master Card remained, which I'd kept as a "backup card" and had not used in years. Today, I found out they had marked the card as "inactive" 2 years ago for lack of activity, which is fair enough. The issue is that the card cannnot be "reactivated", yet the credit was still listed as "active" in my credit dossier at TransUnion. If I want to "reactivate" it, I'll need to apply just like any new customer would. What's the point* of having an inactive card that you can't reactivate and that shows up as active! in your credit dossier? I'll spare you the part about the conflicting informations I've received over the phone regarding this concern in the past weeks. I'm done with BMO. Au revoir BMO, you won't be missed. *FYI, Equifax has a good article about this entitled "Inactive Credit Card: Use it or Lose it?"