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Blu Light Taxi Company

  1. Sarnia
  2. Sarnia Taxi Stand

Reviews, get directions and information for Blu Light Taxi Company

Blu Light Taxi Company
"Nice clean cars and vans. Debit or credit in everyone car seats available and booster seat."
Address: 442 Palmerston St S, Sarnia, ON N7T 3P3, Canada
Phone: (226) 349-6772
State: Ontario
County: Lambton County
City: Sarnia
Zip Code: N7T 3P3


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I have taken this taxi service many times for many years and for the most part the drivers are great friendly on time and honest . However this experience was awful . And when I reported it the dispatcher she was rude and dismissive. She made me feel unwelcome to never use their services because I dared complained about a driver . What should of been said is I apologize and thank you for letting us know. Period I could not believe how rude she was . So going forth we now know that customers are always wrong no matter the circumstances .. Uber does debit also so I will find that to be my venue if required and are fair I’m price . I’ve also used united and never experienced this there either . It’s too bad. This dispatcher cost the company a lot of money over lack of empathy as I’ve used them several times for out of town rides and many people I work with as well . Word of mouth is all I can say .. I don’t think anyone should feel disrespected or dismissed .
I used to really like and enjoy using this taxi service. I have had multiple incidents now where I've called for a taxi half hour in advance to needing to be where I need to go, and been told 15 minutes. due to this I've been late to work, and being picked up AT THE TIME I SHOULD HAVE ALREADY BEEN AT WORK MULTIPLE TIMES. I call back multiple times to ask for a time because clearly they have not arrived, and then they tell me 5 minutes. Then after 5+ minutes i call back and they again tell me 5 minutes. This happens over and over until I've waited half an hour, an hour, to over an hour when this was not at all the wait time I was given. Over and over I've tried to rely on this company but that is one thing they are not, is RELIABLE. NOT ONLY, is the lady over dispatch quite rude and not at all helpful, she has quite the "deal with it' tone. I understand time constraints and that things happen, but everytime? This is so incredibly disappointing as time and time again I've tried to support this local company as i understand sometimes things are beyond your control except your attitude and yet they don't seem to want reliable customers either. Today I called for a taxi at 8:30am, and was told 15 minutes. I waited until 8:47am to call and ask how much longer it would be as I am due for work at 9am. The lady told me 5 minutes. I said okay, and waited until 8:53am to call back and ask again, how much longer it would be, she said 4 minutes. That was clearly a lie because the taxi service did not come by until 9:06. I would much rather support a uber driver that will show up on time than an unreliable, extremely expensive taxi service that doesn't even apologize when they've made you late or inconvenienced you. This company needs some humility. I certainly will advise all family and friends to never use this taxi service as they do not respect your time and are a waste of money.
Usually really good but today worst experience ever. First called a cab for a return trip. Get to destination and driver says Noone told me I won't wait. You will have to call back and they will send you another cab. So we call back they say half hour we explained what happened and we have a 7 month old baby with us waiting in the heat with us the say dont worry half hour it is now over a hour and a half and still no cab in site no shade and extreme heat
Driver was great ask for stew but the dispatcher at around 7pm was rude and very ignorant. I book online now so I don't have to deal with her. She needs to get a different job This has happened each time I have used you guys. The dispatcher is horribly rude . I will never use your company again Waited an hour and the cab still doesn't show up This was Wednesday at 730 pm
Was right on time and got us to our location quickly. Love that they take credit/debit in the car! Will be our first choice in the future.
Called in early for a taxi for a certain time, called again when. The taxi is now 15 mins behind, Called back and was told it’s on its way. At 1:53 it showed up it was supposed to arrive for 1:30.. I guess it doesn’t matter if you make arrangements and call in earlier for a cab you will still be waiting longer in the end. Dispatcher needs to retire and work as a greeter at Walmart she was rude to me and my gf on the phone !
Decent drivers. Debit available. Fairly quick depending on day or time. Some have called apon arrival witch is a nice benefit
They were very fast, I didn't have to wait long at all and the driver was very friendly.
I have used blue light taxi's services for over 3+ years and have never had a bad experience with them until this morning. The moment I got in the cab the driver was very snarky, and unpleasant. She asked for directions at the beginning of our journey, so after providing it I just zoned out. She ended up missing a turn off and then proceeded to be snarky and aggressive in asking for directions and as I was not overly familiar with the area, I didn't know where to go at that point. She then looked up directions on her phone, but continued to ask for directions, becoming increasingly more aggressive to the point she was yelling at me. At this point I snapped, on the cusp of crying and told her to pull over and let me out. I then walked home without paying. I called the dispatcher to explain the situation already being upset who proceeded to just argue with me. In hindsight I should have settled myself more before calling. However the way I was treated and talked to in the cab was completely and utterly unwarranted and has turned what has always been a good experience into an awful one.
Wow this company really needs to hire better friendlier people to answer the telephone . The woman I spoke to was very rude and vulnerable not the least bit professional or courteous. If the dispatcher is like that I don't even want to use them can only imagine how the drivers act I wouldnt recommend this company unless there the last resort .
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