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BIGGBY COFFEE

  1. Cedar Springs
  2. Cedar Springs Coffee & Tea

Reviews, get directions and information for BIGGBY COFFEE

BIGGBY COFFEE
"Locally owned coffee shop serving delicious specialty beverages, smoothies, freezes, baked goods and bragel sandwiches."
Address: 14111 White Creek Ave NE , Cedar Springs 49319, MI, US
Phone: +1 616-439-3331
State: MI
City: Cedar Springs
Zip Code: 49319


Opening Hours

Monday: 05:00-20:00
Tuesday: 05:00-20:00
Wednesday: 05:00-20:00
Thursday: 05:00-20:00
Friday: 05:00-20:00
Saturday: 05:00-20:00
Sunday: 07:00-20:00

Update Info

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Reviews
The people who work here are rude have terrible attitudes slow and don’t even get my order right 80% of the time I asked for light cream and they basically poured half the container of creamer into my cup plus it took over 30 minutes to get through this line! I’m over it. It would be faster to go to a smaller local coffee shop.
Great job from the Sunday crew. Loved the fast friendly service. The best part was the upbeat energy from the nothing but big smiles ladies at the service counter. Keep up the good work ladies. And HEY management! GIVE THESE LADIES A 10% RAISE. THEY DESERVE IT
I am not one to leave bad reviews, but I feel the need to speak up. Sunday I arrived in the Biggby drive thru at 9:40. I had about 5 cars in front of me so I was okay with a bit of a wait. I did not leave the drive thru until 10:17. Almost 40 minutes! I was now running late for my event. Mind you, I should have just drove away as many others did. I didn’t receive an apology for the wait. My coffee was mediocre at best. I have been a barista in my younger years. There is zero reason for this process to be so long. Very disappointing customer service.
I stopped after work to get a quick coffee and ended up leaving without anything because i went thru the drive and after about 2 minutes they finally took my order which was ok but when i got up to the window to pay and get my i literally sat there for 5 minutes being completely ignored by the employees. The one at the window literally stood with her back toward me the whole time while talking to another employee with no regards to the customer sitting at the window needless to say after waiting 5 minutes without even being acknowledged i drove off without paying and without my coffee. Worst customer service ever.
Espresso machine is always broken. If it's not that that's broken it's something else...like there card readers. Or their lobby is shut. The line always moves extremely slow even if there's only 2 cars. Sucks this is the only drive through coffee in Cedar.
Coffee taste fine but disappointed with the sizing. Ordered a 20oz tea and a 24oz coffee. The tea was given in a 24oz and no receipt given to show if I was overcharged because it’s not what I ordered. This is the second time the sizing mistake has happened at this location for me in the past month. The tea is filled to the top, but the coffee is about three inches below the rim before our first sips. I respect the baristas and can take the cost difference from the sizing mistake as a wash, but still it is definitely disappointing as a customer. The coffee I wanted to be 24oz definitely isn’t, and I’m pretty sure I was charged full price for it.
This location is always under staffed which means slow service and the girls have to work twice as hard making the quality of the drinks very low. My husband and I both got frozen coffees and it is horribly watered down. Not impressed!!Food: 1/5
Very inconsistent with the product served. A Teddy Bear should not taste differently every time it is ordered. Portion control should be addressed. Wait time is also insane. You would hope if you are going to wait the product would be consistent.
Glad to see they are hiring special needs people but they also need regular people to help them. 45 minutes to get your order even taken with only 4 people in front line on the inside is ridiculousFood: 2/5
Multiple times. But this time I waited 15 minutes to get my coffee that they messed up. And made all decaf. Told them it was half decaf she literally went around the corner and can’t back with same coffee and played it off as regular :/. It wasn’t because it was burnt. Happens every time!!
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