Best Buy - Edmonton

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"Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership."

Address: 4250 137 Avenue , Edmonton T5Y 2W7, AB, CA

Phone: (780) 406-6581

State: AB

City: Edmonton

Zip Code: T5Y 2W7

Opening Hours

Monday: 10:00-18:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-21:00
Sunday: 11:00-18:00

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Reviews

Requested a callback for the new online activation service for mobile phones TWICE, did not receive a call over the course of 3+ hoursstill have not, business closing within minutes Went in to see mobile specialist, received some pretty awful customer service, rep was not helpful at all and had the attitude that my questions were a chore. Told to use the online service, where I reiterated that I had and had been waiting hours. Opted to leave and wait for the call when I didn't receive any further succession. The man at the front door was very nice though

I was here for the first time and I was happy with the COVID-19 guidelines in place at the store right from the door. The guys at this store was very helpful with the selection of chromebook for me. Even though my first preference is not available, I got something closer to my choice.  The store is clean and the ambience is great. The price of the computer is also comparable to other stores.

Do not buy their extended warranties. When futureshop was around, the speaker on my ipad stopped working. So I took it in, and they gave me a new one in a week. Then i bought the warranty for my phone with bestbuy. When the phone stopped charging, i took it back and they wanted me to give my credit card information over the phone because I needed to pay for the new phone first and get reimbursed later. Just buy online

They had a laptop on sell when I want to purchase it they told me the promotion already ended. However, why would you keep the sell sign on this play for two days if the promo already . ended. I feel misled as a costumer

Called the store hoping to ask an associate about information on Apple Watch repairs. I consistently keep getting an automated number with none of the information I’m looking for. Seriously disappointed in the lack of information in this regard on pricing and whether they can even repair my watch.

Great Best Buy. While I did shop during Covid-19, the store had tons of great policies in place to keep people safe. Moreover, the shelves were neat and everything was easy to find. The employees were courteous and willing to help in any way they could. I highly recommend going to this location if you are in the area.

Store is good but staff members don’t know the term “CUSTOMER SERVICE”. Only cashier was polite during transaction. Dealt with 2 other team members and  it seem like either they are not happy working at that place or just don’t know how to serve a customer. Poor attitude and not helpful at all.

Was sent an email that I had 3 days to pick up my order then get a call saying it's not 3 and I have to today and I don't even live near the city where the store is. It even states on the email and text I have till closing the next day to pick up my orders. And the stores won't even accept calls you can only speak with the main customer service not the acutal store's or the person who called you. Worst service I've dealt with recently would give a zero star but it won't let me.

I just went to store and trying to ask about samsung watch price and deal I asked one of staff. He wasn't sure about the deal . He told me he gona call his store manger. I waited for 20 minutes and after he didt even came to ask me he told his staff he is busy. Manger name is Chris. As a manager is attitude is not.  acceptable

Came in last week to replace my phone screen protector and waited 20 minutes in line before being helped while people BEHIND ME in line were being helped even though I was second in line. Was told if I brought my old screen protector in that it'd be replaced free of charge. Cool, fair deal. Came back this week with it just to be told I also needed a receipt for it, which I don't have because the Best Buy I got it from applied it for free with a phone purchase and didn't add it to that receipt either. Be nice if the last guy had told me about the receipt that so I didn't have to waste my time yet again. I have yet to shop at a Best Buy that justifies its existence in the era of online shopping but I suppose I have only myself to blame for continuing to go to Best Buys knowing I'll leave disappointed.

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Edmonton electronics

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