Bee Cleaners South Waterfront

They lost my jacket for weeks. They lost my shirts for four days and never bothered to call or check in. They are late opening the store. And they don't care.
9 years ago (14-04-2016)

Used them a few times and the very first time they didn't deliver my clothes to my place. When I called they just said "we forgot" will do it right away. I was a little dissatisfied with that, plus the casual nature of fixing the situation. Shouldn't this be an opportunity to show how great their service? The last time they didn't deliver again, but this time it was lost. They said they need to contact their driver, which took a few days and never called to let me know what was going on. I called again and asked why they just can't contact the driver by his cell to ask. I really didn't understand that. And was told nothing they can do and they will just have to wait to do inventory in a week. I said this was really not acceptable and it's been almost two weeks since I dropped off and want the manager to call me. I was told the manager would follow up. Never did. Few days later I get a mail from my condo that they were delivered. Never a phone call or apology. What happened to service? This is beyond unprofessional. I think they are nice, but if anything ever goes wrong they aren't really apologetic or making an effort to resolve the situation in a way that will actually show they are very concerned for their customers. The manager should take a few classes in what service really is and train her employees.
12 years ago (15-07-2013)

I dropped off a pair of dress pants and a shirt that took 2 days to clean. Upon picking them up I found a NEW stain on the pants. Since I needed both items that night I had to take them but asked to only pay for the shirt. The manager refused to come up front and talk to me personally. They insisted that I pay for both items and instead gave me a store credit. Very poor customer service!
12 years ago (14-02-2014)

Lost the pants to a suit and took them a month to admit they couldn't replace them. Avoid em
15 years ago (20-11-2010)

great service!!!!
15 years ago (10-12-2010)