BC MacDonald's

Came in to watch the coug game and grab some drinks Saturday night of Labor Day weekend. We had been at this place the night before for a couple hours and figured it would be a good place to come back again. The place was pretty empty, and we told the the hostess that we just wanted a place to sit that we could see the TV. She told us we could sit at the bar, but we decided we would rather sit at a booth. 3/4 of the place was empty and the hostess was no longer there when we walked back to the front to let her know, so we sat ourselves. To make a point of us sitting without being seated, for the next 20 minutes the waitress and hostess refused to acknowledge our existence. We were absolutely disgusted with their lack of hospitality and felt completely disrespected for something that was honestly completely harmless. Management needs to review their staff and discuss with them that customers are probably more important than their opinion of what was the "correct" customer etiquette. Unbelievable.
7 years ago (03-09-2017)

We stayed at the hotel here at BC (The Lakeview) and it was great. The room was gorgeous, the jetted tub was awesome - especially since I could see the tv while enjoying a bubble bath! Enjoyed breakfast and was able to walk my Bloody Mary back upstairs to finish! Thanks and we will be back!
7 years ago (17-09-2017)

Absolutely the worst service I have ever experienced. 5pm on a Saturday and my family is told that they will not be served because of a 20 minute wait. I hope no one wastes their time here like I did. The waiter who told else that we would not receive service on 9/30/17 at 5pm does not deserve to be employed.
7 years ago (01-10-2017)

Ok, this is so far the worst customer service I have experienced in lake Chelan. We went in for dinner, the place was basically empty with one one table that had customers. 2 employees were working that day, a guy and a girl. They seemed unhappy for some reason. Their customer service was bad but not as bad as the food. We ordered a top sirloin steak which was rubbery and no flavor at all. I also got a pasta dish that was so salty, I could Only take a few bites. The only saving grace to this place is the ice cream shop. They have good ice cream and better customer service. Take my advice save your money and time and eat somewhere else. These people have no business being in restaurant industry with that type of attitude.
7 years ago (11-09-2017)

Great management!! They are so much fun!! Great food too!! Great view! Great coffee!!
7 years ago (23-09-2017)