Banque Nationale

This is the worse branch I have ever experienced. There was only 1 bank teller (who doesn't seem to know what she is doing). It literally took her 10 minutes to perform a cheque deposit for a client before me. Are you kidding me?! I can make my cheque deposit via the NBC app, and the whole process will take less than 2 minutes. While the bank teller took her 10 minutes. When it was finally my turn, I told her I want to withdraw x amount of dollars, and she told me I could only take out $500 or something around that since the branch does not have the amount I needed and then she has the audacity to suggest next time I need to put an order at least one week ahead.
7 years ago (30-01-2018)

Received the worst service ever, the "branch" manager is not at his place. Someone more knowledgeable should be put in his place. Don't recommend you this bank in general and specially this branch.
8 years ago (17-06-2017)

I was in the area a few weeks ago and had to cash a federal check. The closest place available was, you guessed it, The National Bank. I didn't have an account with them, so I had two mandatory pieces of ID with me. It was a quiet day for them; the teller was proceeding to process my transaction when Carol-Anne D (Senior Customer Service Representative) stepped in. Without introducing herself or saying hello, she was prospecting the teller what my relationship with National Bank was, repetitively asking him if I didn't have an account there and inputting a state of confusion. As a sales professional, I recognized what was going on; it was a poorly crafted attempt to generate a sale by having me open an account with them (which if it would've been DONE CORRECTLY it wouldn't have been a problem; I am an EASY buyer); Carol told me I CANNOT cash in a federal check at their branch without an account. After quickly educating her that by law I can, and that I am not interested at this point in their service other than quickly conducting my business and being on my way, she promptly told me "fine, but I am calling Government of Canada to verify the authenticity of this check, you'll have to wait 15-30 minutes, I have to do this with every case such as yours". That was the second lie... So I decided to go the whole 9 yards, waited 30 minutes at the booth, then took back my two pieces of ID, and my cash in a closed envelope, but NOT before I politely asked for her business card. What is wrong with the picture? You might think I blame Carol-Anne, but I don't. My philosophy is don't blame the kid, blame the parent. Carol's manager seems to have forgotten the National Bank isn't there to give him a free paycheck just for showing up to work. His primary mission is to TRAIN his staff to do what? To generate and INCREASE business; online/offline doesn't matter. When a client or potential client walks in, that is MONEY waiting to be siphoned, especially on a quiet day. Ask me something! Anything! Do I have an account? Why not? Then why am I here today? Are you happy with your current bank? If so why? Here, let me show you our rates, why we stand out, and how we can help you manage and even MAKE money, it could take us a few minutes which is a hell of a lot shorter than waiting for the Canadian Government to answer the phone. It's a win win. When Carol imposed herself initially, she failed to do the most simplest thing, ASK ME why I'm there; just that alone was enough to begin a discussion on why it would be convenient to have an account with them. Even after she screwed up, telling me they don't take federal checks, all she had to do is own her mistake, PROPERLY introduce herself, shake my hand, ask me how my day was, apologize if her blunder came off wrong, and tell me straight up: you're here because it was more convenient to use our branch instead of your own. Let me have 1 minute of your time while you're waiting for the teller to process your check, so I can present you the benefits we offer for future clients such as yourself; and it will also give me the opportunity to show you how much I value your business. BOOM. Account open. If Carol wants to advance her career, she needs a serious coach to back her up and mentor her on how to conduct business. If you cannot sell, you don't belong there, that is why the majority of services are moving online. You are there to do what a computer can't do. If the manager is reading this, wake up! You are wasting your company MONEY. It is time to do a reality check and ask yourself the big question: Why are my numbers in this morbid state and what do I need to do to immediately change this. That's about it, don't take this review the wrong way, learn from it, and good luck. All bad habits can be changed, believe in yourself.
8 years ago (09-06-2017)

I went to change my cheque and the representative refused to do. She said she never saw that cheque before!?, didnt even bother to check my file and said she couldn't see anything in my file, didnt see who is my employer so she refused to do. She told me to go to my main branch!!! I mean what is the difference?? They are national bank anw, they should be able to see in my file, she is just being laziness! I went to another branch in St Leonard ( not my main branch) and other representative helped me, she said she saw in my file and everything is good. It was Tuesday, 14th Feb,2017, around 1:30-2:09 pm. (To be precise, I will update her name later, I will go there to find out her name ,for sure)
8 years ago (17-02-2017)

En fait, cette succursale mérite une note NÉGATIVE. Très mauvais service. J'attends une quittance, alors qu'elle devrait avoir été fournie à mon notaire il y plus d'un mois. Les employés ne sont pas disponibles et ne traitent pas leurs dossiers avec diligence. Les dossiers sont transférés d'une personne à l'autre jusqu'à ce qu'ils tombent en oubli. La dernière personne à qui j'ai parlé m'a raccroché au nez en disant que ce n'était pas de sa responsabilité. Aujourd'hui je vais tenter d'aller en succursale pour récupérer ma quittance en main propre. Souhaitez-moi bonne chance !
8 years ago (28-10-2017)