Balnea Spa

Poor doesn't even begin to describe it. I made a massage appointment over the phone. The person who took my reservation said I could come earlier to use the facilities. I asked if this was included and she said yes. When I went to check out, there was an additional charge for using the premises. I tried to raise this with both the manager and the director but to no avail. All either of them did was argue with me and say that it was written on their site. I made my reservations on the phone, not over the internet. When I checked in, there was no mention of additional charges for using the premises. Very poor customer service, or rather lack there of. Spend your money elsewhere, where you are treated as a customer. Also, when I checked in, I inquired as to whether there was any place to stay nearby. The girl at the reception gave me a name but could not tell me if it was an inn, a hotel, etc. When I inquired as to what exactly this was, all she did was giggle. Inexperienced staff every where. It took about 1/2 hour to receive 2 additional pieces of bread in the restaurant for the cheese plate that was ordered. If you are considering trying Balnea, do yourself a favour, DON'T GO! I posted the same review on Trip Advisor. It seems Balnea staff take it upon themselves to contest any bad review with Trip Advisor. Unbelievable. Since this seems to be Balnea's business practice, I would take reviews with a grain of salt. Balnea obviously contests any bad review, of which I'm sure there are many. Balnea has NO customer service at both the manager and director level. Do yourself a favour and frequent an establishment that cares about it's customers.
7 years ago (08-03-2018)

This definitely one of my favourite spa locations I've been too. I love everything about this place. If I had to pick my favourite aspect, it would probably be the architecture and how it's integrated into the breathtaking setting. The spa grounds are huge and they have private waterfront on a quaint little lake. If you're into nordic spas, you seriously need to check this place out.
7 years ago (27-01-2018)

Great place for quite relaxation! A lot of lovely cozy spots, very clean and not crowded. Like it!
7 years ago (02-04-2018)

Nice but not easy to get a new towel when yours is all wet. Otherwise nice facilities but a bit small in the winter. Personally, I prefer larger facilities such as the one north of Gatineau.
7 years ago (11-02-2018)

Great experience. Inviting staff got an amazing deep massage and followed up with tea and melon. Nice outdoor thermo pool.
7 years ago (09-02-2018)