Avis Car Rental

The rental agent, big guy named Bal really came to my aid when I was screwed over by another rental agency. He was super polite, funny and had me in a vehicle within minutes. Even though there were a couple of people waiting behind me he took his time to properly go over the rental with me instead of rushing me out of there. Even his coworker, Navv who helped me locate my car in the lot made sure I was good to go. Definitely going to return here for my next rental!!

Sonia at this location provides the most wonderful customer service. She helped me with the car that works perfectly for the weather and saved my holidays. Would always recommend to rent from her at this location!

The staff at the Kingshighway location is always helpful and friendly. A ride home after retirn is always offered. I always rent from them.

Preet and Bal were awesome when they helped me and my friend out with our reservation on our delayed flight inbound. Will always return here.

I will never rent from them again rented a car 2 weeks ago and still haven’t gotten my 570$ deposit back, I did receive a message that car came back with out damage but yet not getting my deposit back, I’d say so to Enterprise get a car from there they are right beside this place and at least I get your money back from them

I arrived from a delayed Business Flight from Toronto and I missed a call from Avis a day prior to confirm my reservation. When my Flight arrived in Abbotsford I went to the Avis Front Desk and was greeted by Bal and he advised that I had noted my arrival time using Toronto time vs. BC time. Bal could have easily dismissed my reservation as it wasn't confirmed however, Bal continued on with my reservation not knowing if I would arrive. I just want to thank Bal for his excellent Customer Service and for getting me into an excellent Avis Rental. Bal thank you for making my business trip possible. Keep up the great work!

Would give -100 if possible! Absolutely the worst service and agent Sonia was rude and condescending. Had rental car confirmation, they wanted us to take a “premium” car for 5 times the price which they had on the lot rather than our reservation. Would not give us a car even though we had a reservation unless we paid 5 times more for the premium cars they had available. We’re then told we could wait for cars to be returned in a couple of hours. Really sit in Abbotsford airport and wait a minimum of 2 hours for a car. Rude customer service and doesn’t honor their rental reservation. Get a car from Pacific Car rental. New in town, great service, they pick you up at the airport.

We booked from Germany a car at Vancouver airport. The confirmation said Ford Focus or similar. The confirmation from Avis Vancouver said Hyundai Accent or similar which would be okay too. At Vancouver airport we had to sign all documents before we could see the car. The car we got was much smaller as a Ford Focus or a Hyundai Accent. On the next day at our friends in Abbotsford we thought, that's not right, to get a much smaller car than confirmed. So we contacted Avis in Vancouver and got the information, that we have to accept the car because we signed the papers. Very funny according the fact we didn't see the car before we got it. Our friend suggested to drive to Avis at Abbotsford airport. And then came Bal - he listened to us, made a call and within 15 minutes we got an upgrade. We had to fill up gas at the first car, what was ok of course and could leave with the upgraded car. So in summary 3* for the Avis company for being so smart to hire Bal and 5+ * for Bal who did an excellent job and showed, was real customer service meins.

Harvey from Avis Abbotsford Airport came through with our rental. Excellent customer service!

Renting from Avis in Abbotsford was a smooth experience. They originally gave me a Hyundai and I asked if I could have a Toyota. Without hesitation, they gave me exactly what I wanted and what I was looking for. I even extended my rental and the pricing and customer service was excellent. Highly recommend renting a car from Avis.