ATM Dunkin Donuts - 3781 Mendon

Great staff! They are kind ,they make sure your order is correct always. Drinks are alwayssss on point!

This employee named Cameron was very nice. He reached into the back of the donut rack to give me the best donut. He also let me get a picture, and then gave me a hug! Five stars for the excellent donuts and fantastic service from Cameron. Give this man a raise!

Thought I posted this back in December I wouldn't go here if you're on your way to work or on a timed break. A 9 minute wait for a medium iced coffee! I placed my order on the app at 9am. I walk in to pick up my order and there are six people behind the counter. Three of which were not assisting with any of the orders at all. If they didn't have uniforms on I wouldn't have even known they were employees. There were several customers in line inside. The drive-through was busy but the 2 employees working the drive-through were cranking the orders out at a good pace. 9 minutes later, after asking about my order TWICE, I finally got my iced coffee. I have not been back since.

First I was ignored at the front register for over 5 minutes. At one point an employee came out to the register I later discovered it was actually the manager but when I said “hi” she just turned around and walked to the back. When I was finally helped, I was overcharged by almost $1.15 charged me for cream cheese on my bagel when I asked for, and got, butter only. When I brought it to their attention, they first tried to tell me it was the same price. Then, when I used the app to showed them it wasn’t, the manager came out and rudely said “it’s ONLY a $0.67 difference but I’ll be nice and give you $0.75” and immediately walked away from me to the back. Due to the rudeness, I complained to the franchisee owner who basically said she’d talk to the manager but didn’t even attempt to make it right. Save yourself the trouble and go to one of the many other Dunkin’s in the area.

Today 5/23/21 the service was terrible. Lady before me and I, only 2 customers in store, waited for counter guy to finish App coffee orders while other five staff, including blue shirt manager,chatted and cleaned. Messed up lady register amount. Finally got my hot coffee after new brew batch but poured before complete resulting in very bitter coffee. Odd, never a problem in last 50 visits .

Thank you Jared for always getting orders right

I ordered online thru the app, I Waited long time in the drive thru then when I got to the window I was handed a warm not hot coffee and my dozene of donuts was not ready and they didn't even know about it. I showed them my order on the phone and yes they messed up my donuts and was given what i didn't order.

Morning crew is great , closing crew are rude and don’t know what they are doing

Ordered 3 items and the workers forgot 1 of them, said we had to pay even though we showed them the receipt with all 3 of the items, then kicked us out of the store. Rude workers that refuse to look at a simple receipt

Slowest service ever! I was in the drive thru line for 20 minutes and they gave me the wrong order!