Ashley HomeStore

The manager doesn't seem nice and the sale persons are not smart at all. They don't know how to sell furniture. I wanted to buy a table and the guy comes and tells me that the delivery is $150. First of all, in Ashley.ca the DELIVERY is FREE. why wouldn't I just order it online and have is delivered for free. Secondly every furniture store offer free delivery. The fact that these guys are trying to make it look like that they are doing us a favor by waiving delivery fees is absurd. Get educated, you can't waive what is already free to start with. Almost 99% of the furniture stores offer free delivery so not sure what Era they are stuck with. Anyways very disappointing experience given that I shoped here in the past for all my furniture. Bad service. I was ready to buy the table within 30 min but their poor service made me not give them my money. I would rather deal with a company that make you feel welcoming and valued.

BUY ON YOUR OWN RISK, all guest care will say is as PER OUR TERMS AND CONDITIONS. Long story short, bought sofa from them which I received damaged, after 3 week the technician came to say this need to be taken to the shop, Like seriously?! I asked guest care for replacement but AS PER THE TERMS CONDITIONS I’M ONLY ENTITLED FOR REPAIR and obviously no refund. This was not my mistake and it’s my absolute right to get new one and not wait for month only for the technician to recommend repair. NO GUEST CARE MANAGER would take my call, I don’t recommend this brand at all. See other customers comments and going through the same thing. By far the worst after sales service.

Bought table and bench at this place and took only 6 months to receive them . The item was damage and no one at the call center can help you . Cannot request refund and no supervisor that is able to speak with their client. Dealt with so many furniture company and this is the worst one so far.

I really love this store, all the staff are so friendly and professional. Also high quality of the sofas and chairs. Highly recommended this store. Specially thanks to store manager Mr.Sam. Jancy helped me to purchase sofa and chairs, she is so kind and professional.

The delivery was quick and efficient. The gentleman had my new couch set up in minutes and it's perfect. They were very friendly and they made sure to take every bit of packaging and garbage with them. It was a seamless experience. Highly recommend the white glove delivery service.

In store service was excellent. We'd definitely recommend this store. Our salesperson was Padma. Knowledgeable and friendly yet not pushing to make a quick sale. Delivery service was excellent. Paid for "white glove" service and the two delivery people were also professional and friendly. They were careful not to damage anything and were well versed in the setup of the products. They were on time and completed the job quickly.

Went to purchase a new couch, and was met by Geetha at the front entrance, who provided amazing customer service from the start, as well as the manager, the tall young gentleman. As a matter of fact, the entire team was very pleasant and attentive. We fell in love with this leather sectional, they didn't have a floor model but took a chance. Gurmail & his partner were amazing. How do I give them a recommandation? They were kind, very attentive, and were very productive. Great team, absolutely would give them 10 stars. Please give them my THANKS, they should be recognized for their work ethic, they deserve that and more. Thank you.

It is my worst experience to deal with a furniture store. I purchased a sofa bed in Feb, after four months waiting, finally received a call for delivery. BUT the delivery team said they can’t move the sofa bed in my house because the door is too small and the sofa bed had been assembled. I thought the sofa bed would come in parts so I purchased white gloves service for technicians to assemble it for me, and the sales lady never asked me about the size of the door, never mentioned sofa would come in one piece. Anyway, I thought I also need take some responsibility for the problem, so I agreed to change to Caladeron sofa which can go through my door. I really regret my decision, which started my endless calls with Guest care. The sofa delivered in earlier July without the legs. The delivery team said they would report to the warehouse, but they didn’t. I called the guest care 4 times in the first week of July to asked about it, was told they need check with warehouse/ parts department, or no reply from warehouse/parts asked me to call back etc. I made another two calls on July 11 and 12, finally a lady told me they have ordered the legs from the manufacturer will ship directly to my home, and I should get it at end of July. However, there was no legs and no update till August 2rd, so I called again, and I was told THERE IS NO LEGS ORDER IN THEIR SYSTEM, and I should receive a confirmation number if they ordered. The guest care lady helped to place the parts order during the call and told me I should receive the legs in 2-4 weeks. I haven’t received any update so I call again today, and the lady told me ETA is September 14th , another 4 weeks and no guarantee. I complained, she told me I can still use my sofa, it is still functional , and this is the way they look at it. I still have no idea when can I get my sofa legs. BAD SERVICE! Don’t believe if any guest care said will give you a call back! BE SMART, don’t waste your time with this brand!

My experience from a sales perspective was fine. My associate was very helpful, however Ashley as a company needs to get their s*** together when it comes to expected delivery. I was made to feel my sectional would be at my house by Christmas I made it very clear it was needed by then or I wouldn't make the purchase and of course once I pay for everything and sign the papers I get a text a few days later saying it will be 13 weeks!! The Sales associate told me she would contact me, she didn’t, guess I know why. So annoyed. Never again with this place. My sectional better be in Immaculate shape when it arrives but based on other comments that may be too high of an expectation.

My wife and I had a great time there. Although we wanted to buy every piece of our furniture from different places, the nice and informative instructions of their sales person made it to a one stop shopping. Also we got a good deal which was pleasant. I want to thank Amir, the sales person at Ashley for his patience and not pushy!