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Reviews, get directions and information for Applebee's Grill + Bar

"Applebee's Neighborhood Grill & Bar offers a lively casual dining experience combining simple, craveable American fare, classic drinks and local drafts. Now that's Eatin' Good in the Neighborhood."
Address: 1349 Boston Rd , Springfield 01119, MA, US
Phone: +1 413-796-8183
State: MA
City: Springfield
Zip Code: 01119


Opening Hours

Monday: 11:00-00:00
Tuesday: 11:00-00:00
Wednesday: 11:00-00:00
Thursday: 11:00-00:00
Friday: 11:00-00:00
Saturday: 11:00-00:00
Sunday: 11:00-00:00


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Reviews
I came here with two of my friends, and we sat at the bar. Kelly took awesome care of us! I ordered the Rock and Berry Rita, and my friend ordered the Long Island. We didn't end up getting entrees because we got full on our appetizers. We ordered the loaded fries and the pretzel! Both were really good. Solid place to get a meal and relax!
I went there with my dad for lunch, it was about 1:30 and there was no one at the bar a few people inside so we were seated quickly. I enjoyed some of the specials they had one of which was $3 Pabst blue ribbon. The girl serving us was very nice and friendly. I would go there againFood: 4/5
I went this past Friday night and the service was terrible. It was a regular amount of people the waitress were chitchatting in the back not checking on anyone or the food. My appetizer wonton taco come out like an child put it together. On top of that I was missing the metal tray plus more and the food was ice cold. Had them re-do it. I ordered the bourbon chicken and shrimp no mushroom cause im allergic... My order came with mushroom. I had them make me a new one but all they did was take out the mushrooms and reheat the the same chicken that I cut.. while it still had mushrooms.... the waitress we had needs to be retrained on checking on her tables, making sure the order correct and making sure everything okay. We literally had to call her over for everything, she walked by but didn't ask if things was needed or okay. She didnt check on none of her tables. On that note the male manager only checked on the tables that that were a female group. This place needs new management, an expiditer and over training on everyone's position correctly. Because it wasn't busy for us to have the experience we had.
Our family had dinner here to celebrate the Veterans in our lives. The hostesses, the waitress and the manager were all awesome. I’m sure they had a long, busy day, but still took the time to smile, share some laughs and delivered great customer service. Best experience here yet.
Waitress didn't know what she was doing at all then we wanted separate checks from.the other couple we were with she gave us four checks... then wanted more money from us then told me she threw my receipt away... like what... took 20 mins just for my man to get his water he asked for she had to re ask us what we all had after we were done eating. Def need to train your waitresses better or hire people who know what there doing will not be returning. .
This place has improved substantially in the last year or so...visited a few times pre pandemic and during and it was meh. Meh food and meh service. Been there a few times in the last 4 months or so and everything just seems better.Food: 5/5
Natalie was AMAZING! She was super busy but never let it get to her! Courteous attentive and so sweet!
The worst experience I have ever had… They treat customers really bad … Completely diferente from other Applebees location. We drove to another location close by and service was great . Just avoid this location!!!
I didn't want to do this. But waitresses and managers were understanding and apologetic. I ordered takeout: fried shrimp, fish and chips, Alfredo chicken, and a cheeseburger. My food was dry and missing all of my sides. It wasn't even forgotten. I returned my meal. We frequent enough so we decided that day was a fluke and we should dine in as the experience should be better. So just two days later, we gave it another chance. Huge mistake. Ordered the honey bbq chicken pasta, 3 cheese penne, chicken alfredo and pasta was dry, no sauce, the chicken was so dry I could pick my teeth with it. Appetizers were good enough. My son ordered the burger and we took it home. I'm glad he didn't eat it and I'm the one digesting the paper still attached to the cheese. Pictured The manager comped us some Appetizers that he cooked himself and the waitress was kind enough to cook the burger. The cooks back there do not care and I feel bad they can't get someone better to assist.
Manager Paul, was very nice and accommodated our party if 20 adults and 8 children to celebrate our dad's bday!!! ..staff was friendly and patience..Dine in: YesOutdoor seating: YesTakeout: YesDelivery: YesCurbside pickup: Yes
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