Apple Summit Mall

Horrible experience! Both "techs" wouldn't spend 3 minutes with me to even look at my phone to help me. They basically told me that there was nothing that I could do for me and wanted me to pay hundreds of dollars for the newest iPhone when mine isn't even that old. I walked out in tears. Luckily I found a nice little place 5 minutes down the road and the nice man fixed my phone in 10 minutes. He was great. I will never go to apple again. When Jimmy at the Apple Store smirked at me when I asked him a question that made me feel even worse. Thank you so much apple for not helping me. This really makes me question if I ever want to buy another apple product again. Thank goodness for the man down the street who helped me. He will get my business from now on for sure!
8 years ago (15-10-2017)

Great place to buy a new phone. But if you need a phone fixed, go to the Cellphone Repair (CPR) store, down the street next to awok. The guy in there works insanely quick and fixes your phone in record speeds. He knows what hes doing and figured out what was wrong with my phone in 5 min. Highly recommend that place if you have a problem with a repair.
8 years ago (17-10-2017)

I have been to this store a number of times with good success. But my most recent experience was horrendous and I was extremely inconvenienced as was my friend. First I am greeted and waited on by a young lady with multiple long wire piercings (looked like a piece of barbed wire) throughout her nose and septum area that was very distracting and repulsive as I talked to her. Getting beyond that she was not knowledgeable at all and constantly had to seek advice from others on a simple store pick-up and activation of a new phone purchased on-line. Then she provided inaccurate information multiple ways that required me to make a return trip to the store requiring a 30 mile drive each way. I own many Apple devices and my company owns over a hundred. Being very competent from a technical standpoint I clearly knew much more on this subject than half the employees there...but my friend had some had number migration issues I could not help on. Beyond that they were more hindrance than help...and their customer service people are absolutely clueless. When we finally got to a person that knew what they are doing things went better but their was still a tremendous amount of stress, inconvenience and frustration involved. I used to really enjoy going to this store but these days they seem more concerned with employee diversity and equality to all types than competence and knowledge. From now on I will do my purchasing on-line and save my trips there for the most difficult tech issues that would be handled at their "genius bar." They have lost site of the fact Steve Jobs built Apple on the basis of outstanding innovation and quality products. Their service and some of the people at this store ..represent either. Come to this store and there is a good chance you are going to leave in a pretty bad mood. I have heard this is the worst Apple store in the region...I no agree and strongly believe the entire store needs a Jobs style housecleaning.
8 years ago (16-06-2017)

On Tuesday I brought my computer to the apple store and today on Thursday I just got it back! They have really fast shipping. I sent it late Tuesday and got it earlier today! They replaced my my whole laptop monitor for free! The apple store is awesome!
8 years ago (07-09-2017)

Amazing, honest employees! I had an issue with cyber stalking and they helped me go through my computer to find all of the proof for my local authorities.
8 years ago (21-10-2017)