Apex Motor Express

Truck headed to their yard cuts off three cars at the same time on the service road almost causing a massive wreck. It was Penske rental truck 444811 with a Brossard trailer

Worst company to deliver. No respect for driver time. 3 forklifts were working on my trailer for 15 pallets and still took more than 3 hours. Not deserve even 1 star. Avoid at any cost unless you have enough time to waste.

Client satisfaction is our priority at our company. And therefore we work with suppliers who are fast and efficient. Our first and only experience with Apex beginning last week was far below our expectations as we are still waiting for an order that was made last week. Although advertised and promised by our supplier Apex was to deliver in 24 hours or morning the next day. That order was a rush order made on Thursday. Friday nothing! Monday they were closed early and Tuesday morning they called me back in response to my telephone message left on Monday. As they felt we were not a company we therefor do not have the same priority as a company would. I am assuming that this means that a private citizen pay much less for a poorer service. Regardless, the fact is that there is a clearly defined company name on the address. Tuesday morning they promised to deliver by 1700, no sorry we're late, no we will deliver it early on Tuesday morning to make it up, no we will return your shipping and handling cost and no real concern that we are a company that require competent service. 1615 Tuesday we called for an update and they now tell me that our pallet is in Quebec city. But of course promise to have it to me maybe tomorrow by 1700. We have called our supplier and explained to them that we will now turn around and send back any orders brought to us by Apex. Apex in just a period of 5 days lost 2 clients! Myself and the supplier!

Really bad customer service! Driver thought it was a brilliant idea to remove our products from the skids they were on without even consulting us before. They damaged evertyhing and even with a signed delaration from the driver that it was his fault and pictures, our claim has still not been approved after 5 months! It was not the first issue we have had with them but definitely the worst. They are so many transport company out there, just avoid them!

Worst delivery company ever! They just left my treadmill outside on the street. Spoke with the manager, he was laughing at me for sharing my awful experience. From now on, I will ensure to ask the delivery company name. For God sake, avoid dealing with them.

Directions to Apex Motor Express with public transportation

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