Animal Care Centre-Okotoks

We were here about 6 months back to have our puppy fixed as we had a bad experience with a local vet here in Calgary; the procedure went perfectly no complaints there; it was when my girlfriend had asked the Dr about conditioner for his skin as he had begun to start scratching earlier that week (seasons change him being a westie are prone to skin problems). The Dr recommended some different food, fine we went ahead and tried that; The DR had also recommended we look into pet insurance as if it was a skin condition it would likely be expensive for the rest of his life. She had told us it may be worth it to invest in and told us that she would leave the fact that he had begun itching off the paper work to allow us to get him insurance. Well she flat out lied to us. We went ahead and added the insurance as a precaution and in the coming months his skin got worse as the grass started coming out. We then took him in to get looked at again and when we went to run the insurance it had come back denying coverage for his skin because it was on file that he had slightly irritated skin when we got him fixed. I have no problem paying full price for his medication as we don't have a choice anymore but I do have a problem with people saying one thing and doing another. I would not recommend coming here.
9 years ago (18-10-2017)

My experiences with Animal Care Centre has been wonderful. They are compassionate, helpful and friendly, I would highly recommend to anyone seeking health services for their pet.
9 years ago (25-10-2017)

I live in Calgary and I am more than happy to drive out to Okotoks to bring my two girls to see the vets at Animal Care Centre. The staff are always friendly and kind and I love the attention they pay to my two cats. The vets always listen and recommend what is needed and nothing more. I feel like they truly care. I love that even the vet will sometimes call for checkups on how their doing after an appointment. The vet techs are always fabulous with them also! Robyn's the best! I've recommended Animal Care Centre to all my friends and family cause I know their animals will be taken care of there. Prices are very reasonable too!
9 years ago (01-03-2017)

Wonderful staff and always great care for my pups!
8 years ago (23-01-2018)

There is no other place I would consider taking my puppy. The staff is very helpful, professional and kind, always willing to accommodate if it is possible. Dr. Dianne Genereux is a caring and compassionate vet. I never feel like I have wasted my time or money. Even if she does not know the answer she will do everything she can and refer you to a specialist so that a diagnosis can be made if need be. And she will always follow up after an appointment to see how your pet is doing. Your animal will always come first and the prices are very reasonable. I would highly recommend this practice to anyone.
10 years ago (07-07-2016)