AmericInn Lodge & Suites Green Bay West

I've stayed here before. Will stay again. Clean, nice amenities, adequate breakfast. Pleasant staff. Good coffee.
9 years ago (25-09-2017)

I've stayed here a lot. Great place to stay. Staff very friendly.
9 years ago (03-11-2017)

Staff were very helpful, and knowledgeable about area businesses. Our room had a whirpool tub. Very clean. Had a great time.
9 years ago (25-09-2017)

Giving 2 stars only because the assistant manager (Francine) was able to resolve the issues that multiple other employees were not able to. The troubles started when I arrived. When I arrived I asked that my total was still the original quoted price (stayed 3 nights). Lady at the front desk confirmed, yes. About an hour later i get an email and it shows a different price (roughly $100 more). When I went to get this resolved, the person stated they can change prices if they like based on event/demand. This is not true. When you reserve a room your quoted price is a legal binding contract . That was the 2nd time i had been lied to in under 2 hours. by the end of the first evening the overcharge had been resolved. Fast forward to Sunday. I get another charge on a different card than what I used to pay for the room. They blamed me for making a reservation at their Green Bay east location, with no idea where the charge came from or how it got there. The entire time the front desk was rude and defensive insisting i made the mistake and not that they could have been at fault or the impression that wanted to resolve this issue. There was a mistake the first time i tried to reserve the room back in May, so when i called back days after not getting a confirmation email to see what the issue was, they stated I had no reservation and needed to make another one, which would not need a Credit Card on file to reserve (which is rare to be told). The staff didnt seem to take the time or effort to check to see if they had made a basic spelling mistake when making the first reservation. The spelling of my last name wasn't even close to being correct. In summary, something that multiple employees couldn't resolve was rectified in minutes over the phone with the manager. Overall attitude of the employees was rude, defensive, and disregard to how customer relations should be addressed. I would be very wary of ever booking here. As for the room, it was clean but outdated.
9 years ago (26-10-2017)

Quiet hotel with great location. Could use some maintenance though. There was also a layer of dust on everything in the room. Some easy maintenance would easily increase the eating.
9 years ago (03-07-2017)