All-Pro Plumbing & Heating Inc

The plumbers were ok. Most work was done well, with one shortcoming. The office team has no interest in having the issue corrected. We will have to pay for the work a second time, obviously with a different company. Until then, the toilet has no water supply. The bill was delayed, and then had only a total owing. We had to ask twice for a breakdown. The breakdown did not include hours billed as we requested. When we finally were given the breakdown, we were shocked that the hourly rate was $10 per hour more than agreed upon. We were also told "we bill everyone for travel time from our office to your property, and a lunch HOUR." No prior mention of this. This was for one partial day's work. No other plumber we've hired in this area charges for travel and breaks. Even if we counted the lunch hour and travel in the worst traffic ever seen in this area (which we shouldn't count), we are still paying for at least one hour extra, and at a rate higher than agreed! We were told to go to the office in person to pay the bill. I went during the hours specified many times, but the lights were always out, and no one ever answered the door. The phone would just ring and ring with no answer. The few times I got an answering machine, supposedly they never got the messages. We kept trying to pay as instructed, but were unable. Then all of a sudden we got a call saying they were sending us to collections! I was then told to give my credit card information to a person calling from a blocked number - which everyone knows is not wise due to identity theft. I asked if I would get a receipt showing the bill was paid in full, but was told that would only happen if I paid in person at their office. You know, the office I'd found empty time and again! Beyond frustrating. In over a decade of hiring trades, this is the worst experience we've had to date!
10 years ago (25-01-2017)