Alexanian Carpet and Flooring

Attended store located at 845 Eglinton Ave East, manager David Vengroff referred me to one of the customer service guy. I requested him that was interested in hardwood flooring. He simply knotted his head towards the wall (his way of providing me service). I several times requested him to show me the product but he still kept his head moving towards the wall. At last he approached towards the shop and rudely and without touching any wood told me about the products. I was so embarrassed and advised him the same. I eventually reported this incident to the manager who promised to investigate the matter. I have been working in Toronto for so many years and never expected this kind of customer service. I wish I could give them a rating of minus 100. Suhail Khawaja
7 years ago (29-07-2017)

Just needed a simple carpet for a couple rooms as the owners before me clearly had pet "issues". Hank was great. Showed me a nice berber carpet, good price. Rush install too. Will absolutely go back for other units when the time comes.
8 years ago (05-10-2016)

Do NOT use this company, I have had the worst experience of my life with this company. I ordered a stair runner in Feb. Waited 3 weeks to find the sales person did not know how measure properly for a curving staircase so they had to remeasure. Waited 6 more weeks (they had run out of stock) to find that they had bound the edges very poorly (they even admitted that it should never have been delivered in that condition). They redid them only for us to find that they had made one piece upside down. Waited 3 more weeks and the installer is now 2 hours late. I cancelled him. I am so incredibly frustrated I can't believe they are still in business, from the way they treat their clients. Each I was the one following up with them. Not once did they call and tell me the status of my job. Shame on you Alexanian Carpets!
11 years ago (05-06-2014)

Various but expensive
8 years ago (31-05-2017)

The most expensive place to get hardwood. I suggest you find other place to buy hardwood unless you want to pay 25% more.
10 years ago (06-07-2015)