AIM Plumbing • Heating • Drainage

In dealing with this company I was led to believe they are professional, experienced and take pride in the work they provide. However, the outcome was that we were disappointed, we had a plugged main sewer line, one of their technicians snaked the pipe, he then removed the auger, hooked up a garden hose and ran water for 5 minutes, after which he told me your good now and charged us time ½ rates for services incurred on the weekend costing us $422.00. 5 days later we had the same problem, I contacted another retired plumber who has over 50 years’ experience who stated they have to run water while using the auger tool in the pipe at the same to remove the blockage in the sewer line. We contacted Aim plumbing who sent out another technician on day 6, who performed the same procedure in snaking the pipe, except he ran the water at the same time and was successful in unplugging the blockage. It has been about 4 weeks now and we have not had a problem since. My understanding is that the blockage problem should have been done correctly the first time, however, we were charged again, with no offer to compensate us for not correcting the drainage issue during the first service appointment. There is no commitment to the customer, if the job was not done correctly the first time.
9 years ago (17-12-2016)

I rarely do reviews online but I felt it very necessary to do this one. This is the second time I've called Aim Plumbing and both times I was extremely satisfied by their service and honesty. My first experience was an emergency situation when we had a flood in our basement with raw sewage. Patrick from Aim Plumbing came by, fixed the issue and even helped clean up the area at a fair price and better than most of the other quotes I received. This past weekend we had issues with a leak in our faucet for our clawfoot tub and I immediately called Aim Plumbing. When I called Patrick gave me a few options and he recommended that I shut off the water and have him come look at the issue first thing the next morning vs. coming out immediately as it would save me a lot of money. When Patrick showed up the next morning he looked at the issue and saw that we required a part that wasn't easily available. Most of the specialty parts stores were closed on the weekend so instead of making us wait to fix the issue or trying to make an extra few bucks he sent us to a competitor who he thought would definitely have the parts or at least a new faucet that would fit our antique claw foot tub. I took his advice and visited the competitor and sure enough they had the parts on hand and I came to find out they had exclusivity of "Sign of the Crab" parts and product which is the brand of faucet we found out we owned. Because of all the advice and help from Patrick I was able to fix the issue and save a bunch of money along the way. If you are looking for an honest, professional and reliable plumbing service look no further. I know if I ever have an issue again I'll call Aim Plumbing without hesitation.
9 years ago (03-10-2016)

These guys are crazy, they wanted to charge me time and a half for a minimum of 2 hours on a Friday. The job was not even half an hour long and it was not a stat holiday. There excuse: "it's snowing", maybe they should offer their services in a different country.
9 years ago (10-12-2016)

Awesome. Had been waiting for a recommended plumber that never came. Called them - taken care of, no fuss, no wasted time. pretty good service! Was so happy....
9 years ago (10-10-2016)

After calling several companies, some small and one big, with nobody returning calls or being available until next week I came across Aim. Liked that they are in my neighbourhood. My message was returned in minutes and they were at my door within 20 min. Unbelievable! Patrick was the plumber and listened carefully when i told him that i didn't want brand new everything as i just sold my home, but all had to work well. He came up with a solution, outlined it to me and lickety splickety, it was done! He reused what he could and replaced what was necessary. Streamlined the pipe layout so it's now neat and actually looks great. Fun watching a pro work-no wasted moves and the job was done in no time. I'm telling my neighbours about you guys!
9 years ago (20-07-2016)